Team Member at Greggs (2026-05 – Present)
- Provided fast, friendly service to customers, taking orders and processing cash and card payments with accuracy.
- Prepared and served a range of Greggs food and drink products, adhering to company recipes, presentation, and quality standards.
- Operated and monitored ovens to prepare hot food and baked products throughout the day, ensuring availability during busy periods.
- Prepared hot and cold beverages, including coffees and iced drinks, maintaining speed and accuracy during peak service.
- Replenished shelves, counters, fridges, and stock areas, rotating products and maintaining fresh, well-presented displays.
- Professionally handled customer queries and requests, ensuring a positive customer experience.
- Maintained high standards of food hygiene, cleanliness, and health and safety across the shop, preparation areas, and equipment.
- Supported colleagues across different shop areas during busy periods to ensure efficient service flow.
Front of House Team Member at Archie's (2025-05 – 2025-12)
- Delivered energetic and welcoming front-of-house service within a bustling dessert and fast-food establishment.
- Accurately entered and processed customer orders using tills and digital ordering systems with efficiency.
- Crafted Archie's signature desserts and beverages, including waffles, crêpes, milkshakes, and other sweet treats, following strict presentation standards.
- Prepared and served food and beverages while managing multiple orders during peak service times.
- Managed Uber Eats and Deliveroo collections, meticulously checking orders and ensuring correct items were provided to delivery drivers.
- Assisted customers with menu selections and responded to inquiries in a friendly and professional manner.
- Maintained clean and organised front-of-house and preparation areas throughout service hours.
- Collaborated closely with kitchen and front-of-house colleagues to streamline order progression and minimise customer waiting times.
Assistant Manager at Water Orton Pizza (2021-08 – 2025-02)
- Led and supervised team members during peak shifts, ensuring the smooth and efficient execution of service operations.
- Oversaw daily operations, including till management, cash handling, and shift coordination.
- Professionally addressed customer inquiries and complaints, resolving issues promptly and effectively.
- Mentored and trained new staff members, facilitating their rapid adaptation and performance improvement.
- Uphold stringent standards of cleanliness, organisation, and food safety across all areas.
- Monitored workflow during high-demand periods, intervening as necessary to maintain service speed and quality.
- Fostered robust team communication channels to ensure efficient task completion.
- Consistently delivered exceptional customer service within a high-paced environment.
Delivery Driver at Amazon Flex (2023-07 – 2024-09)
- Delivered parcels securely and punctually to designated locations.
- Optimised routes for efficient completion, consistently meeting delivery targets.
- Maintained a professional demeanour during all customer interactions.
- Exhibited strong time management skills and a high level of reliability.
Retail Assistant at Kingdom Rugs (2020-11 – 2021-08)
- Provided direct customer service, identifying customer needs and recommending suitable products.
- Guided customers through the purchasing journey, facilitating informed buying decisions.
- Cultivated positive customer relationships through amiable and professional communication.
- Operated tills and processed cash and card transactions with accuracy.
- Leveraged product knowledge to address customer inquiries and offer relevant recommendations.
- Managed stock levels and ensured the sales floor remained organised and presentable.
