Ongezwa Mhatu

Administrative professional with experience in document management, data entry, and office support. Highly organised, detail-oriented, and adaptable, with the ability to manage multiple tasks and maintain accurate records. Eager to contribute to a remote international team while developing administrative and coordination skills.

Fully equipped for remote work with a dedicated home office, including a reliable high-speed internet connection and all basic equipment to ensure productivity and professionalism.

Registry Officer at Council for Medical Schemes (2020-09 – Present)

Provide registry and records management services in a regulated environment.

• Manage digitization, indexing, and quality control of records in M-Files
• Ensure accurate classification and quick retrieval of documents
• Oversee incoming and outgoing official correspondence
• Coordinate secure storage and authorized disposal of records
• Ensure compliance with National Archives disposal requirements
• Support Board and Committee meetings by preparing document packs, taking minutes, and archiving resolutions
• Perform administrative duties before and after meetings to ensure smooth operations
• Collaborate with internal departments and external stakeholders on records matters
• Led the development of a JIRA user manual
• Created training materials and presented training sessions to staff
• Provided support during system implementation

Registry Clerk at Council for Medical Schemes (2020-07 – 2020-08)

Registry administration and document management support.

• Digitized and captured records into M-Files
• Managed document indexing and correspondence
• Supported registry compliance processes

Registry Intern at Council for Medical Schemes (2019-06 – 2020-05)

Registry support and document lifecycle management.

• Assisted with record preparation and digitization
• Supported mail distribution and registry administration
• Assisted with document lifecycle management processes

Volunteer – Archives and Records Support at University of South Africa (2018-06 – 2018-06)

Archival support and records management.

• Assisted with archival cataloguing and inventory management
• Digitized historical records
• Assisted researchers with archival enquiries

Postgraduate Diploma in Library and Information Science – University of South Africa

Bachelor of Arts in Archives and Records Management – University of South Africa (2024)

Higher Certificate in Archives and Records Management – University of South Africa (2019)

National Senior Certificate – Dalpark Learning Academy (2017)