Onik Miah

Experienced and reliable professional with over five years of experience in the hospitality and delivery sectors, including roles as a waiter, delivery driver for Yodel and Uber Eats, and Amazon Flex driver in 2023. Currently working as a support worker with Accuro Housing, providing assistance in sheltered housing for over a year, supporting tenants with daily living, wellbeing, and independence. Skilled in communication, organisation, and building positive relationships.

Motivated to further develop professional skills, take on new challenges, and gain additional experience in a supportive and dynamic environment.

Support Worker - Accuro Housing Ltd - Erdington, City and Borough of Birmingham

(2024-11)

• Helping clients budget and handle money.
• Training clients in life skills.
• Counselling clients through alcohol or drug addictions.
• Making case notes and completing appropriate log books.

Front of House Team Supervisor - Zingaz Cuisine Limited - Dudley, Kingswinford

(2024-04)

• Supervised front-of-house staff during shifts, ensuring smooth service and customer satisfaction
• Trained new staff in customer service, order taking, and health & safety procedures
• Handled customer complaints professionally, resolving issues quickly to maintain positive experiences

Front of House Team Member - Chickaros West Bromwich - West Bromwich

(2023-10 - 2024-04)

• Bartendering
• Greeted and Welcomed Customers, guided them to their allocated table
• Team Leader

Front of House Team Member - New Swad Restaurant - Swadlincote, Derbyshire

(2021-02 - 2022-03)

• Resolved customer issues
• Provided warm, friendly welcome to visitors, maintaining an excellent impression
• Took phone calls and solved issues over the phone.

Front of House Team Member - Akash Balti Restaurant - West Bromwich

(2021-02 - 2022-03)

• Provided excellent customer service
• Work in a high paced environment
• Solved Customer Complaints

Pearson BTEC Level 3 National Certificate in Health and Social Care - Health and Social Care - The Phoenix Collegiate (2021 - 2021)

Pearson BTEC National Extended Diploma in Business - Business - The Phoenix Collegiate (2021 - 2021)

GCSEs - All Subject - The Phoenix Collegiate (2019 - 2019)