Onik Miah

Full driving license

Talent

BirminghamMember since July 26, 2026

Answering The PhonesComputer LiteracyAbility To Work Under PressureAdaptabilityCustomer ServicesServing FoodTeam Management

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Answering The PhonesComputer LiteracyAbility To Work Under PressureAdaptabilityCustomer Services

About

Experienced and reliable professional with over five years of experience in the hospitality and delivery sectors, including roles as a waiter, delivery driver for Yodel and Uber Eats, and Amazon Flex driver in 2023. Currently working as a support worker with Accuro Housing, providing assistance in sheltered housing for over a year, supporting tenants with daily living, wellbeing, and independence. Skilled in communication, organisation, and building positive relationships.

Motivated to further develop professional skills, take on new challenges, and gain additional experience in a supportive and dynamic environment.

Experience

Support Worker - Accuro Housing Ltd - Erdington, City and Borough of Birmingham

(2024-11)

Helping clients budget and handle money.
Training clients in life skills.
Counselling clients through alcohol or drug addictions.
Making case notes and completing appropriate log books.

Front of House Team Supervisor - Zingaz Cuisine Limited - Dudley, Kingswinford

(2024-04)

Supervised front-of-house staff during shifts, ensuring smooth service and customer satisfaction
Trained new staff in customer service, order taking, and health & safety procedures
Handled customer complaints professionally, resolving issues quickly to maintain positive experiences

Front of House Team Member - Chickaros West Bromwich - West Bromwich

(2023-10 - 2024-04)

Bartendering
Greeted and Welcomed Customers, guided them to their allocated table
Team Leader

Front of House Team Member - New Swad Restaurant - Swadlincote, Derbyshire

(2021-02 - 2022-03)

Resolved customer issues
Provided warm, friendly welcome to visitors, maintaining an excellent impression
Took phone calls and solved issues over the phone.

Front of House Team Member - Akash Balti Restaurant - West Bromwich

(2021-02 - 2022-03)