Sarah Whitelock

I am a hardworking and efficient individual with a practical hands-on approach. Able to follow standard operating procedures and work in a methodical and tidy manner, I work well alone aswel as in a team and always looking for something extra do do.

111 Health advisor Coach - South East Coast Ambulance Service - Gillingham, Medway

(2023-09)

Permanent position

• Training new staff and helping staff build Audit compliancy.
• Using Nhs Pathways systems to run safe and accurate assessments for patients.
• Ensured timely delivery of medical care with good time management.
• Maintained strict confidentiality of patient records ensuring adherence to privacy regulations.
• Supported remote assessment of callers to urgent and emergency services through telephone triage system
• Offered compassionate emotional support to patients and families.
• Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups
• Prioritised patient wellbeing by observing strict infection control procedures.

Clinical Support Worker - Medway Maritime Hospital - Kent

(2022-04)

Part time position

• Offered compassionate emotional support to patients and families.
• Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups
• Prioritised patient wellbeing by observing strict infection control procedures.
• Maintained patient dignity throughout personal and intimate care.
• Operated hoists and assistive technology safely for patients with mobility issues.
• Handled non-clinical duties including dressing, toileting and feeding patients.

Shop manager - Cats Protection - Gillingham, Medway

(2023-01 - 2023-08)

Permanent position

• Led team members in establishing standards of first-class customer service.
• Hit sales targets by providing motivational training, leading by example and incentivising exceptional results.
• Addressed customer complaints to resolve escalated issues.
• Communicated and enforced company policies and best practices to maximise compliance and internal standards.
• Trained and managed shop assistants, building strong sales teams.
• Recruited and trained new volunteers on volunteer programme goals and objectives.

AQA ENTRY 2 ADULT NUMERACY - Numeracy - North West Kent College (2009)

AQA ENTRY 3 ADULT NUMERACY - Numeracy - North West Kent College (2009)

EDEXCEL ADULT NUMERACY LEVEL 1 - Numeracy - North West Kent College (2009)

WJEC/CBAC MATHEMATICS - Mathematics - North West Kent College (2009)

Literacy Level 1, Level 2 - Literacy - North West Kent College

AQA Literacy - Literacy - North West Kent College