Orhan Osmanov

Operations-focused manager with experience overseeing teams, service delivery, quality standards and day-to-day operational performance. Proven background in production, cleaning-services management and customer support, with a strong focus on process improvement, resource planning, staff development and achieving business goals.

Area Manager at NIC Group (2022-12 – Present)

• Supervise a team of 22 employees across cleaning operations for 33 Co-op stores, ensuring consistent standards and reliable service delivery.
• Oversee operational performance, regular inspections and quality assurance, with responsibility for training, resource management and problem solving.
• Manage staff communication, recruitment, performance tracking, health and safety, budgeting, reporting, payroll and continuous improvement.
• Maintain productive client relationships and collaborate across multiple locations to ensure service standards consistently exceed expectations.
• Lead with a strong focus on accountability, teamwork and operational consistency.

Senior UF Operator / Night Shift Assistant Manager at BV Dairy (2016 – 2021)

• Ensured products under operational control were produced and packed to required specifications, quantity, quality, cost and time.
• Maintained high standards of hygiene and safety while supporting improvements in production efficiency and product quality.
• Managed filtration and milk-connection processes between production operations and management.
• Supported workforce planning, recruitment and training of new team members.
• Worked with production, warehouse/yard, technical, engineering and other departments to maintain smooth operations.

BG Customer Support Agent at Berlin Brands Group (2023-05 – 2023-12)

• Provided timely and accurate assistance to German online-store customers through email, chat and phone.
• Handled customer enquiries, concerns and requests professionally and efficiently, supporting a positive customer experience.
• Applied problem solving, product knowledge, order management, technical support and multitasking skills.
• Maintained accurate documentation and records while supporting continuous learning and service improvement.
• Worked collaboratively with colleagues and followed company policies, ethical standards and professional guidelines.
• Supported quality assurance activities and used feedback to strengthen customer interactions and long-term relationships.

Master's Degree in Economics — Management of Business Organizations – S.A. D. A.

Cenov

Academy of Economics (2014 – 2016)

Bachelor's Degree in Economics — Business Informatics – S.A. D. A.

Cenov

Academy of Economics (2008 – 2012)

Level 3 Leadership Apprenticeship in Leadership development (2025 – 2026)