Ozkan Flo

Supervisory Duties: Assigned tasks to cleaning staff, led monitoring and end-of-shift briefings, monitored performance, resolved conflicts and kept the team motivated.

Quality control and inspections: Conducted regular spot checks across the station, used checklists to ensure standards and took corrective action when needed.

Training and Development: On boarded new recruits, delivered safety briefs and equipment training. Sometimes I've provided ongoing coaching to existing staff.

Assistant Manager - MITIE - New Street Station, Birmingham, United Kingdom

(2022-06 - 2025-06)

• Supervisory Duties: Assigned tasks to cleaning staff, led monitoring and end-of-shift briefings, monitored performance, resolved conflicts and kept the team motivated.
• Quality control and inspections: Conducted regular spot checks across the station, used checklists to ensure standards and took corrective action when needed.
• Training and Development: On boarded new recruits, delivered safety briefs and equipment training. Sometimes I've provided ongoing coaching to existing staff.
• Inventory and Equipment Management: Monitored supplies, placed orders, tracked orders and arranged maintenance or repairs of cleaning equipment.
• Customer Service and Interaction: Usually answering questions related to places, train queues. Ensured smooth communication with stakeholders.
• Reporting and Documentation: Kept the logs daily active, attendance, incidents and performance; prepared reports for management when needed.
• Operational support when required: Assisted the Cleaning Manager with planning, budgeting and introducing more efficient cleaning methods and Eco-friendly products.
• Health and Safety Compliance: Conducted risk assessments, enforced safety protocols with staff, provided proper PPE, and organized safety training and drills.

BA (HONS) - Business and Management - Leeds Trinity University (2021-01 - 2025-05)