Paige Marshall

Front of House/Bar and Waitress at Marston's, The Park Gate and The Watermill (2016 – 2020)

Customer Service Supervisor at B&M Retail (2020-11 – 2022-07)

• Using till systems and cash handling
• Supervised and motivated a team of retail assistants each shift, assigning floor tasks, managing break schedules, and ensuring productivity.
• Oversaw opening and closing procedures, including store security lockups, alarm activation, and setting up the floor for the next day's trade.
• Conducted nightly cashing up, till reconciliations, and safe drops for multiple registers, identifying and documenting any cash variances with strict attention to detail.
• Authorized supervisor-level POS transactions, including refunds, exchanges, and voided sales, ensuring adherence to company policy.

Front of House Supervisor at Three Crowns And Sugarloaf, Marston's (2022-07 – Present)

Personal License Holder

• Using till systems, serving food and drinks and taking orders, cash handling.
• Supervised and motivated a Front of house team of 10 staff per shift, ensuring seamless communication between the kitchen and floor, also covering higher management when on holiday.
• Took on board and trained many new team members on service etiquette, menu knowledge, and health and safety compliance.
• Created weekly staff rotors and managed floor templates to optimize labour costs while maintaining service quality.
• Took weekly line/stock checks and monitored wastage.
• Placed both wet and dry orders with suppliers.
• Acted as the primary point of contact for guest escalations, resolving complaints with diplomacy to ensure repeat business.
• Accurately processed nightly cash ups, till reconciliations, and card payment balances, oversaw secure safe drops and opening/closing cash counts

GCSE – King Charles I School and Sixth Form (2011-09 – 2016)

A Level in Physics, Mathematics and Statistics – Worcester Sixth Form College (2017-09 – 2019-07)