Deputy Venue Manager
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I am a recent graduate of the University of Staffordshire with over 8 years of experience working in hospitality across multiple roles. I am an energetic, capable team member who can quickly and efficiently adapt to new environments, allowing me to work brilliantly on my own or right alongside a team. I am highly organised, quick to please, very used to fast-paced environments, and proud of my great customer service.
More than anything, I am incredibly passionate about dogs. I love taking my own dog on the best adventures and traveling everywhere I can with her. I am eager to bring my proactive work ethic, experience with many behaviours, and genuine love for animals to your team to ensure every dog has the absolute best day!
My Canine Care Experience & Passion • • Rehabilitating My Rescue: I grew up around multiple dog breeds with varying medical and behavioral problems, but my biggest pride is my personal dog—a Romanian rescue German Shepherd mix we got as a puppy. She was incredibly dog and men reactive, and terrified of everything. Through hard work, patience, and positive reinforcement, I trained her and built her confidence into the soft, sociable dog she is today. While she isn't 100% perfect with everything, I am so proud to have raised such a wonderful dog!
• • Hands-On Handling: I have extensive knowledge and confidence caring for and handling many different dogs. I have regularly volunteered to dog walk for a local shelter, as well as puppysit, train, and walk dogs of many different breeds and temperaments for people.
• • Ready for Anything: I love being active and am completely happy working outdoors, on my feet, in all British weather conditions.
Deputy Venue Manager / Duty Team Leader / Team Leader / Bar Member / Waitress at Students' Union Venues (2023-09 – Present) A coffee shop, bar/restaurant, and club within the Student Union venues.
• Oversaw operations management, including events management, staff scheduling and supervision, stock control, facility standards, and security.
• Ensured financial procedures were followed and trained the student shift leads to follow the correct procedures.
• Supported the recruitment, training, and supervision of a diverse staff team, fostering a positive environment for professional growth.
• Ensured all customers received wonderful service, monitored customer feedback, and implemented improvements where necessary.
• Ensured compliance with all relevant laws, regulations, and licensing requirements.
• Managed the safe and till checks and reconciliation.
• Handled stock management.
• Trained new staff on-the-job to demonstrate proper techniques, customer service, and/or equipment use.
• Practised good food hygiene and safety, including food prep and date dotting.
• Ensured the workplace was always incredibly clean.
• Ensured equipment was used properly by trained and experienced members.
• Organised and thoroughly went through consumable and other deliveries.
• Efficiently managed the bar team on shift.
• Responsible for key holding.
• Prepared and served high-quality alcoholic and non-alcoholic drinks.
• Provided excellent customer service, including handling customer complaints and queries.
• Conducted stock counts on wet products.
• Upsold items and deals, such as food and drink deals, 2-for-1 offers, and alcohol deals.
• Assisted with creating a positive public/social media presence for the venue.
• Managed the cellar.
• Ensured food met expectations before being served to customers. Team Member / Key Holder at The Terrace (2025-04 – 2025-07) • Prepared and served high-quality alcoholic and non-alcoholic drinks.
• Provided customer service, including handling customer complaints and queries.
• Conducted stock counts on wet products.
• Upsold items and deals, managed cellar duties, and took responsibility for key holding.
• Ensured the workplace was always kept incredibly clean.
• Organised and thoroughly went through consumable and other deliveries.
• Efficiently managed the bar team on shift. Bar Member / Waitress / Line Chef / Housekeeper at Marston's (2018-11 – 2024-12) A family-friendly pub and hotel with 12 rooms.
• Prepared and served high-quality alcoholic and non-alcoholic drinks.
• Delivered attentive customer service and managed customer complaints and queries.
• Conducted stock counts on wet products.
• Upsold food and drink deals, 2-for-1 offers, and alcohol promotions.
• Supported the venue's customer-facing profile and cellar management.
• Ensured all food met high quality expectations before being served.
• Managed stock counts and stock control.
• Prepared and served high-quality food within the expected timeframes.
• Addressed customer complaints or queries regarding food directly.
• Practised strict food hygiene and safety standards, including food prep and date dotting.
• Ensured the kitchen workplace was always kept incredibly clean.
• Ensured kitchen equipment was used properly by trained and experienced members.
• Organised and thoroughly went through all incoming food deliveries.
• Ensured hotel rooms were cleaned and prepared quickly, efficiently, and to high standards.
• Handled customer service queries and complaints professionally.
• Ensured all strict hygiene expectations were met with high standards.
• Conducted housekeeping stock counts.
• Handled all cleaning chemicals and equipment professionally and sensibly.
• Ensured the overall pub and hotel cleanliness was up to standards and exceeding expectations.
Bachelor's degree in Illustration – University of Staffordshire
Level 3 Extended Diploma in Art & Design
GCSEs in English and Maths
