Healthcare Professional
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Motivated by Healthcare, my primary objective is to support the functioning of business operations by supporting staff, coordinating operations, and ensuring exceptional customer service and patient care. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, providing training as needed and monitoring performance.
Experity EMR Trainer - Provision Group - Birmingham, AL
(2025-05)
Subject matter specialist to provide onsite support to various medical clinics as a part of the Experity onboarding team. Working extensively with various clinic positions to ensure a successful migration.
Application Analyst III - American Family Care, Corporate Office - Birmingham, AL
(2024-10 - 2025-01)
Supported and maintained clinical system applications utilizing required tools and technologies. Designed and configured EHR templates, workflows, and reports. Communicated changes/ new initiatives and critical issues to end users. Analyzed, coordinated and assisted with the development, testing, maintenance, and education of system applications.
Franchise Opening Consultant - American Family Care, Corporate Office - Birmingham, AL
(2024-01 - 2024-09)
Supported Franchisees during pre-opening phase including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning. Conducted consultation calls on a regular basis regarding Go-Live and training, coaching, and customer/patient relations improvements. Provided necessary counsel and assistance to Franchisee to develop and improve their business plans.
Training Specialist II - American Family Care, Corporate Office - Birmingham, AL
(2023-03 - 2024-12)
Managed the delivery of content through instructor led one-on-one training with 41 clinics with Managers and Directors. Researched operation procedures to identify common errors, maintain data reporting, and assisted in developing training to address errors. Provided assessments, as well as revision of training content when needed.
Senior Trainer - American Family Care, Corporate Office - Birmingham, AL
(2022-01 - 2023-02)
Responsible for training all back-office staff in their roles and the use of their respected EMR systems for 78 clinics. Contributed to the Implementation of a new EMR System, Experity. Routinely worked alongside clinical staff to remain current in workflows and processes.
Trainer - American Family Care, Corporate Office - Birmingham, AL
(2021-03 - 2021-12)
Delivered new or updated training programs and materials in response to regulatory, policy, and procedure changes to current clinical staff. Assessed trainee competency and provided feedback. Compiled clinic facility portfolio containing all areas that needed improvement and collaborate on plans to improve efficiency.
Medical Assistant Program - Virginia College
Undergraduate Studies - University of Central Oklahoma
