Patricia Ogbuh

I'm Patricia, a Customer Support professional with experience resolving customer enquiries, maintaining high service standards, and building trust through clear communication and attention to detail. Service across phone, email, live chat and social media channels. I thrive in fast-paced environments where empathy, problem-solving and attention to detail are essential to delivering excellent customer experiences.

Throughout my career, I have supported customers through complex issues, managed high volumes of enquiries, maintained accurate CRM records and worked cross-functionally to resolve problems efficiently. I enjoy understanding customer pain points and using feedback to improve processes and outcomes.

Digital Marketing & Client Support Intern - Lumos Digital Agency - Manchester, UK

(2026-01 - 2026-05)

Supported client communication, website management and digital marketing projects by coordinating backlink outreach, updating WordPress websites, maintaining accurate CRM records and monitoring website performance using GA4.

• Conducted backlink outreach to 100+ website owners and business contacts weekly, maintaining professional communication and accurate follow-up records.
• Maintained 100% accurate documentation of outreach activities, research and project progress using CRM systems, Microsoft Excel and Google Workspace, supporting efficient project delivery.

Customer Service Officer - Sort and scale Global - Remote

(2024-03 - 2025-05)

Managed customer support operations across phone, email and live chat channels, ensuring customers received timely resolutions while coordinating with logistics and technical teams.

• Handling 250+ customer enquiries monthly while consistently meeting SLA response targets
• Reducing customer escalations by approximately 20% through proactive issue resolution and communication
• Maintaining GDPR-compliant records across 1,000+ customer interactions annually with high CRM accuracy
• Assisted customers with product information, order queries, after-sales support and issue resolution.
• Worked closely with internal teams to ensure timely responses and improve overall customer satisfaction

Customer Service Assistant - Bluefrost Global Ltd - Nigeria

(2022-01 - 2024-05)

Delivered front-line customer support for an e-commerce business, resolving enquiries, complaints and maintenance issues across multiple communication channels.

• Supporting 250+ customer interactions monthly across telephone, email and social media channels
• Achieving an average customer satisfaction score of 4.6/5 and receiving recognition for service excellence
• Reducing escalations to senior colleagues by approximately 30% through effective first-contact resolution and troubleshooting

MSc - Digital Marketing - University of Salford (2025-06 - 2026-06)

Bachelor's - Microbiology - Kogi state University (2021)