Patricia Smith

I am a friendly, enthusiastic and a well organised individual, who works well under pressure. I enjoy working in a multidisciplinary team with a wide range of staff and outside agencies. I build good working relationships with colleagues and customers alike.

I am a confident and effective communicator with excellent interpersonal skills at all levels. I am self-motivated with an outgoing personality and the determination to succeed. I have a DBS on the update service and would be happy to complete any other enhanced DBS checks.

Property Management

(2010-08 - 2025-12)

• Managing a property, sorting out finances/mortgages/taxation/licensing registration
• Organising maintenance, sorting out gas/electric/damp certification
• Supervising work carried out, designing/decorating and obtaining quotations/pricing for works

Safeguarding Duty Referrals Officer - Scouts

(2023-07 - 2023-08)

Temp role

• Telephone contact with DC, CC, Parents reporting safeguarding incidents/concerns
• Maintaining contact with Parents/Officials escalating referrals to Manager
• Informing callers and sending out information regarding Yellow/green card info/rules etc
• Updating databases; Compass etc using Jabber computer telephone system

Direct Payments Officer/Administrator - London Borough of Haringey

(2022-08 - 2023-06)

TEMPING: Working for the London Borough of Haringey Children with Disabilities Team. Attended training for Liquid Logic.

• Daily use of Mosaic/Teams software to work with and contact staff
• Taking Safeguarding minutes
• Dealing with incoming Mail/letters and referrals
• Using Outlook email, One drive to store and retrieve files/documents
• Dealing with enquiries in person/covering Duty telephone
• Attending Team Meetings
• Renewing stationery, issuing travel tickets
• Speaking to services user parents in person and making appointments, via email on telephone or via Jabber software
• Listing children for and attending IAS Panel and staff meetings
• Sorting out payment queries
• Using and registering parents on SAP and Mosaic
• Issuing purchase cards
• Sending letters
• Updating spreadsheets/budgets

School Business Manager/Administrator/Receptionist - Various Educational Institutions - Dartford/Lewisham

(2020-04 - 2022-08)

TEMPING at various educational institutions: schools/colleges in and around Dartford/Lewisham. Working as SBM and managing admin/receptionist with the headmaster, head teachers, executives, school governors, and supervising administrators.

• Attending meetings, absence monitoring, pupil lateness, expulsion and safeguarding children
• Communicating with staff, parents, pupils, other professionals and outside agencies by telephone, face to face, via email etc
• Word process and use Office 365
• Update computer databases/spreadsheets and produce/file accident reports
• Use of Parent mail/Sims etc
• Order or cancel school meals/trips/clubs
• Attended a variety of meetings, provided minutes/reports
• Covered for the school/college reception area
• Dealt with incoming/outgoing mail/post and voicemail
• Acting as a First aider to pupils/staff and a Fire marshal

Service Coordinator/Administrator - Hackney Council

(1990-08 - 2020-12)

Adult Social Care/Education Directorates

• Microsoft Office applications used were Excel, Outlook, Word and PowerPoint
• Collated, updated and maintained data records using in-house systems
• Responsible for communicating and organising work on a daily basis
• Checking records and contacting services users and internal/outside agencies regarding referrals/finances for information
• Worked with parents/carers in improving information content for databases and outcomes for their support
• Accepted training where appropriate
• Attended and assisted in the preparation and servicing of meetings in relation to service input/output and Safeguarding Adults protection
• Organise and run an office
• Responsible for ensuring the office systems were correctly administered
• Liaised continuously with staff at all levels including directors and service managers teachers via Outlook, in person or on the telephone
• Receiving and responding to enquiries from the public face to face, via the phone and email
• Composing and sending out emails/letters and using database systems ie. Outlook, Word, eDocs, Cedar financial package and MOSAIC
• Answering phone calls and dealing with enquiries from internal departments
• Scanning documents and opening and distributing mail
• Checking and sending out statements to strict deadlines whilst ensuring high level of accuracy and the information provided is correct
• Corresponding with parents, carers and services users both face to face and telephone, helping to resolve queries requiring a high level of accuracy
• Data inputting using various databases and software systems to update records
• Emailing, faxing, photocopying, filing, typing and telephone enquiries

NVQ Level 3 - Business Administration

BTEC and RSA Qualifications - Secretarial

Microsoft Office Package Course - Microsoft Office

ECDL - European Driving Licence Computer Software