Patrick

Friendly, motivated, and reliable university student currently studying BEng (Hons) Computer Engineering at Edinburgh Napier University. Experienced in fast-paced customer service through my work at Ladbrokes, delivering professional support, handling transactions, and resolving customer queries efficiently. Strong communication and teamwork skills, with a proactive approach to maintaining high service standards.

Trading Assistant - Ladbrokes

• Delivered excellent customer service while handling transactions, queries, and complaints professionally.
• Assisted with shop floor maintenance, ensuring cleanliness and safe navigation for customers.
• Handled deliveries and maintained stock, including product rotation and presentation.
• Supported team members in daily tasks to ensure store efficiency and customer satisfaction.

BEng (Hons) - Computer Engineering - Edinburgh Napier University (2022)