Paul Bennett

Conduct regular inspections of Morrisons stores to ensure cleaning standards meet the "Service Level Agreements". Ensure all sites adhere to health and safety regulations (COSHH for cleaning chemicals, risk assessments, and fire safety). Address immediate issues, such as emergency cleaning needs, equipment failure, or staffing gaps during peak retail periods.

Area Manager - OCS Group UK Ltd. - Bridlington

(2025-11)

• Conduct regular inspections of Morrisons stores to ensure cleaning standards meet the "Service Level Agreements".
• Ensure all sites adhere to health and safety regulations (COSHH for cleaning chemicals, risk assessments, and fire safety).
• Address immediate issues, such as emergency cleaning needs, equipment failure, or staffing gaps during peak retail periods.
• Meet regularly with Morrisons Store Managers and Regional Managers to discuss performance, address complaints, and ensure the service aligns with Morrisons' brand values.
• Provide data-driven reports on performance, budget usage, and any incidents.
• Manage a large team of Site Supervisors, Cleaning Operatives, or Security Guards. This includes hiring, onboarding, and managing rotas to ensure 100% site coverage.
• Ensure all staff are trained in Morrisons-specific protocols.
• Handle HR matters, including disciplinaries, appraisals, and conflict resolution within the team.
• Monitor labor costs (overtime is a big factor in retail) and ensure the area remains profitable.
• Oversee the ordering and distribution of cleaning supplies and machinery, ensuring stores have what they need without excessive waste.
• Often visiting stores at 6:00 AM to check on morning cleaning shifts before the store opens to the public.
• Spending most of the day driving between different Morrisons locations.

Operations Manager - Expanse Hotel - Bridlington, East Riding of Yorkshire

(2010-10 - 2025-01)

• Ensured smooth functioning of Hotel's day to day activities.
• Maintained and refreshed website content.
• Implemented email marketing strategies.
• Processed precise data entry for payroll and pensions through Sage Payroll 50 and Nest.
• Oversaw various events, ensuring smooth operation of all functions.
• Delivered exceptional support to resolved issues.
• Streamlined online reservation systems to increase efficiency.
• Handled bookings over the phone and by email.
• Managed supply chain operations.
• Ensured timely preparation of meals to high standards.
• Negotiated with suppliers to secure favourable terms and pricing, enhancing, minimising operational disruption.
• Used proactive problem solving skills to resolve issues quickly and efficiently.
• Synchronised front and back office activity for smooth hospitality operations.
• Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
• Oversaw quality control processes, maintaining high standards for all products and services.

Operations Manager - Next PLC - Leeds, West Yorkshire

(2006-01 - 2010-10)

• Streamlined inventory management processes, reducing stock loss by 25%.
• Matched traffic volumes by preparing work schedules for staff according to peak periods and holidays.
• Hired and trained staff for optimum performance against sales and marketing objectives.
• Actioned customer feedback to improve product and service promotions.
• Managed budget forecast's and controlled expenses to stay within financial targets.
• Analysed sales data to identify trends, adjust strategies, and maximise profitability.
• Merchandise displays to showcase new and popular items.
• Managed a team of 20+ staff, fostering a collaborative environment to boost sales performance.
• Oversaw health and safety compliance, minimising risks and maintaining a safe shopping environment.
• Hit sales targets by seeking opportunities for operational expansion and new customers acquisition.

Level 3 NVQ Diploma Hospitality Management - Hospitality Management - Pure Solutions (2012-10 - 2013-12)

BIIAB Level 1 Award in Responsible Retailing - Responsible Retailing - Pure Solutions Training Ltd (2010-10 - 2013-12)

Level 3 Principles of Supervising Customer Service Merit - Customer Service - Pure Solutions Training Ltd (2010-10 - 2013-12)

Level 3 Supervision of Operations Merit - Operations - Pure Solutions Training Ltd (2010-10 - 2013-12)

Level 3 Principles of leading Merit - Leadership - Pure Solutions Training Ltd (2010-10 - 2012-12)