Samun Santosh

I am a diligent, highly motivated, and enthusiastic individual, eager to learn new skills to advance my career. I can excel in any role, particularly where my expertise in overseeing tasks, customer care, sales, security management and one-on-one customer communication can be utilised. I aim to leverage my diverse job expertise to promote the company's success.

AREA MANAGER - TSS SECURITY SERVICES

(2024-08 - 2026-09)

• Shrinkage & Loss Prevention: to reduce stock loss caused by internal theft, shoplifting, fraud, and Organised Retail Crime.
• Team Leadership & Performance: Recruiting, training, and managing in-store security officers or store security managers. This involves overseeing rotas and reviewing performance targets and managing Store Detectives.
• Investigations & Compliance: Leading complex internal and external investigations.
• Auditing & Risk Assessment: Conducting regular site visits to multiple stores to audit security systems and policies and ensure full compliance is followed.
• Data & KPI Management: Ability to analyse regional data, track operational KPIs, and Proven record of excellent KPI results within my region

AREA SUPPORT MANAGER - LODGE SERVICES

(2023 - 2024)

• Supporting role to Area Manager
• Assisting in the security management of various stores including Nike, Primark and H&M.
• Investigating security incidents, risk assessments and security KPIs.

SECURITY SUPERVISOR - LODGE SERVICES

(2021 - 2023)

• Managing a security team and Organising work schedules and rotas.

SECURITY OFFICER - LODGE SERVICES

(2014 - 2021)

• Monitoring and analysing CCTV cameras and providing best security on the shop floor to prevent stock loss.

CUSTOMER SERVICE ASSOCIATE - LIDL

(2012)

• Serving customers on tills and restocking shelves.

SALES ASSOCIATE - TK MAXX

(2010 - 2011)

• Helping customers and stock management.

THE LISTENING COMPANY (TLC)

(2010)

Inbound and outbound customer service and sales. Skilled in good customer interaction over the telephone. Confident and well spoken.

MA - Marketing and Business Management - Portsmouth Uni (2013 - 2013)

HND - Business Management and marketing - ST. PAUL’S COLLEGE (2006 - 2008)