Paula Mukendi

STUDENT

Talent

CoventryMember since September 16, 2026

Problem Solving & Critical ThinkingStrong Written & Verbal CommunicationHighly Adaptable in fast paced environmentsLeadership and team coordinationCreative thinkerProficient in Microsoft Office SuiteWorkspace & Sharepoint collaborationStrong written and verbal communication skillsProven problem-solving and critical-thinking abilitiesHighly adaptable in fast paced and changing environmentsDemonstrated leadership and team-coordination skillsCollaborative team player with cross functional experienceCreative thinker with the ability to generate innovative solutionsProficient in Microsoft Office Suite (Word, Excel, Powerpoint)

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Problem Solving & Critical ThinkingStrong Written & Verbal CommunicationHighly Adaptable in fast paced environmentsLeadership and team coordinationCreative thinker

About

Hospitality professional with hands-on experience in guest-facing service environments, currently pursuing a BA (Hons) in Aviation and Airport Management. Proven ability to deliver exceptional customer service, manage multiple priorities in fast-paced settings, and communicate effectively with diverse guests. Strong organizational and problem-solving skills developed through housekeeping and food service roles.

Seeking a Full Time Hotel Reception Team Member position to apply customer service expertise and hospitality knowledge in a dynamic hotel environment.

Experience

Housekeeper - Coombe Abbey Hotel

(2024-06 - 2025-01)

Able to prioritise high-importance tasks—such as urgent guest needs or rooms with early check-ins—while completing all assigned duties efficiently and within required deadlines.
Communicate with guests in a professional and courteous manner, responding to requests, questions, or concerns to ensure a positive and comfortable experience.
Demonstrate strong observation and inspection skills by identifying maintenance or safety issues during room cleanings., ensuring any issue are resolved promptly.
Developed strong time-management and organizational abilities by consistently cleaning and preparing rooms to high standards while meeting daily productivity targets

Waitress - Creams

(2022-01 - 2022-05)

Delivered exceptional customer service by greeting guests promptly, seating them comfortably, and anticipating their needs to ensure a welcoming and enjoyable dining experience.
Demonstrated strong teamwork and professionalism by collaborating effectively with kitchen and front of house staff, addressing customer concerns with empathy, and resolving issues quickly to maintain guest satisfaction.
Strengthened communication skills and situational awareness by managing multiple tables in a fast-paced environment, accurately relaying orders, and staying attentive to guest needs throughout their visit