Sales Advisor/Sleep Specialist - DREAMS - Straiton
(2015-04)
- Deliver exceptional customer service by identifying customer needs and providing expert product advice to maximise sales and customer satisfaction.
- Consistently achieve and exceed weekly, monthly and annual sales targets through effective upselling, cross-selling and link-selling techniques and strong product knowledge.
- Process sales transactions, arrange delivery and complete finance agreements accurately and efficiently.
- Handle customer queries, complaints and refunds professionally, seeking solutions to ensure positive outcomes for both the company and the customer.
- Maintain high store standards, including stock presentation, cleanliness and full compliance with health and safety procedures.
- Proactively follow up leads to secure sales opportunities and maximise revenue.
- Carry out stock takes, investigate discrepancies and manage cash handling and banking in line with company procedures.
- Assist with product assembly/disassembly.
- Support and train new staff in sales techniques and product knowledge.
Cabin Crew/In-flight Manager - TUI - Bristol Airport
(2000-03 - 2012-10)
- Managed cabin crew operations across all stages of flights, ensuring exceptional customer service, safety and operational efficiency.
- Consistently achieved onboard sales and duty-free targets through effective upselling and customer engagement.
- Handled customer queries and complaints professionally, maintaining high service standards in a fast-paced environment.
- Highlight of my career was being selected as part of an elite cabin crew team for a VIP private jet expedition delivering a premium silver and first-class service to a private business company.
- Part of the recruitment team for Bristol and Wales carrying out recruitment activities such as assessment days, candidate evaluations and interviews.
- Appointed as a Sales Motivator, coaching colleagues on sales techniques, merchandising and maximising onboard revenue opportunities.
Cabin Crew - KLM UK - Edinburgh Airport
(1997-03 - 2000-03)
- Promoted to Senior Cabin Crew member after 2 years, taking accountability for the efficient management of the rear cabin and timely service delivery.
- Managed all duty-free documentation and paperwork ensuring full compliance with customs regulations.
- Pre-departure checks for in-flight catering, ensuring all dietary requirements are met as per passenger list.
Passenger Services Agent - BRITISH AIRWAYS - Edinburgh Airport
(1995-03 - 1997-03)
- Delivered friendly customer service to passengers while checking in for flights, weighing baggage, verifying travel documents (Passports/Visas) and co-ordinating onward travel logistics.
- Provided support and assistance to passengers with reduced mobility, elderly travellers or unaccompanied minors.
- Liaised between ramp teams and flight operations to ensure on-time departures and accurate passenger manifests. Used the airport PA system (Tannoy) to provide updates and call passengers for boarding.
- Resolved any passenger queries or complaints using strong communication skills and resolved any issues under pressure.
- Greeted inbound passengers, leading them through the correct arrival gates and passport control area.
- Provided empathetic and professional service to passengers who experienced lost or damaged bags, ensuring paperwork was completed accurately.
Mortgage Advisor - HALIFAX - Edinburgh
(1992-03 - 1995-03)
- Provided advice for residential mortgages, tailoring products and services to individual needs.
- Identified and capitalized on cross-selling opportunities for life, buildings and contents insurance.
- Advised clients on investment plans, personal loans and other financial services.
- Supported the branch with banking operations and administration tasks as required.
Passenger Services Agent - AIR UK (KLM) - Edinburgh Airport
(1990-05 - 1992-03)
Same job role as with British Airways.
- Check in passengers, weighing baggage, checking travel documents.
- Ensuring flights were boarded for on-time departure.
- Meeting inbound flights and leading them through the arrival area and passport control.
- Resolve any passenger queries and complaints.
- Trace lost baggage and deal with any claims for damaged baggage.
