Paulina Kolesnik

Highly organised and compassionate Dental Nurse & Patient Coordinator with over three years' experience supporting patients within a busy healthcare environment. Experienced in coordinating patient journeys, managing appointments, processing referrals, handling complaints, liaising with insurance providers and maintaining accurate confidential records. Skilled in delivering exceptional customer service through telephone, email and face-to-face communication while ensuring patients receive professional, empathetic support throughout their treatment.

Confident using Software of Excellence (Exact), Microsoft Office, Microsoft Teams and Zoom. Fluent in both English and Polish, enabling effective communication with a diverse range of patients. A proactive and adaptable healthcare professional looking to transition into a patient coordinator role where I can combine my administrative expertise, healthcare knowledge and passion for delivering an outstanding patient experience.

Dental Nurse & Patient Coordinator - The Manor Surgery Ltd - Sutton-in-Ashfield

(2020-08 - 2023-06)

• Coordinated patient appointments, recalls and clinician diaries to ensure the smooth running of the practice.
• Managed patient enquiries via telephone and email, providing professional, friendly and empathetic support.
• Processed referrals to specialist services, monitored their progress and followed up to ensure continuity of patient care.
• Prepared patient correspondence, including referral letters, appointment confirmations and follow-up communications.
• Liaised with insurance companies regarding treatment authorisations, documentation and patient queries.
• Managed patient complaints professionally and worked to resolve concerns promptly.
• Maintained accurate and confidential patient records using Software of Excellence (Exact).
• Worked collaboratively with dentists, hygienists and the wider practice team to coordinate patient care.
• Assisted clinicians during a wide range of dental procedures while maintaining high standards of patient care and infection prevention.
• Supported reception duties, including appointment scheduling, administration and daily patient coordination.
• Successfully balanced clinical, administrative and patient coordination responsibilities in a busy healthcare practice.
• Built strong relationships with patients through excellent communication and compassionate care.
• Completed the National Diploma in Dental Nursing while working full-time.

Apprentice Dental Nurse - Nationwide Healthcare (Portland Road Family Dental Centre) - Hucknall

(2020-01 - 2020-04)

• Assisted dentists during a range of dental procedures.
• Welcomed patients and prepared surgeries before appointments.
• Supported reception by answering telephone calls, booking appointments and maintaining patient records.
• Developed excellent communication, organisational and customer service skills.
• Continued professional qualification following redundancy during the COVID-19 pandemic, demonstrating resilience and commitment.

National Diploma in Dental Nursing - Dental Nursing - Aspiration Training

Level 2 Childcare - Childcare (2018-09 - 2019-06)

Level 1 Childcare - Childcare (2017-09 - 2018-06)

GCSEs