Paulina Krygowska

Experienced customer-service professional with 7 years of supervisory experience at Starbucks, combining team leadership, staff training, cash handling and day-to-day customer support. Confident dealing with customers, resolving queries and working calmly in busy environments. Earlier experience in customer collections/call-centre work, with a strong background in communication, administration and achieving service standards.

Assistant Store Manager at Starbucks (2019-07 – Present)

• Supervised and supported team members during busy day-to-day operations, helping maintain high standards of customer service.
• Trained and coached new and existing baristas, including beverage preparation, customer service and store procedures.
• Delegated tasks, supported team performance and helped ensure shifts ran smoothly and efficiently.
• Opened and closed the store, completing operational checks and ensuring the store was ready for trade.
• Handled cash management, cash counts and end-of-shift procedures accurately and responsibly.
• Prepared beverages and bakery/food products while following food safety, hygiene and quality standards.
• Dealt with customer queries and concerns professionally, working to resolve issues and provide a positive customer experience.
• Worked effectively under pressure in a fast-paced, customer-facing environment.

Customer Collections Advisor at Collections / Call Centre (2017-12 – 2019-06)

• Contacted customers by telephone regarding outstanding payments and accounts.
• Communicated clearly and professionally with customers to encourage payment and agree appropriate next steps.
• Handled customer questions and difficult conversations calmly and professionally.
• Recorded and updated customer/account information accurately.
• Worked to targets while maintaining professional customer service standards.

Master's Degree in Accounting – University of Wrocław (2015 – 2017)

Bachelor's Degree in Management – WSB University (2012 – 2015)

Polish Matura in Secondary Education (2008 – 2012)