Pauline Walker

A well organised and mature individual who is able to demonstrate the ability to work well as part of a team and who can communicate effectively with colleagues and members of the public. A flexible and adaptable person with a range of transferable skills who is able to carry out instructions accurately and fast. I thrive under pressure and am able to complete work to a tight deadline.

I am a sociable and pleasant person to have around and can fit well into any team. Willing to undertake any training required and available for work immediately.

Cleaner (part time) at Facilities Management, NYCC (2015-01 – Present)

Working in a small team of two cleaning the school

• Brushing, vacuuming and mopping floors
• Dusting and polishing surfaces
• Using anti-bacterial sprays on all touch points
• Emptying waste and recycle bins
• Cleaning the washroom facilities
• Cleaning doors, windows, corridors and staircases
• During school holidays undergoing deep cleans of the school
• Ensuring all work was done towards a high standard

Cleaner (part time) at Facilities Management, NYCC (2017-01 – Present)

Working in a small team of two cleaning the school

• Brushing, vacuuming and mopping floors
• Dusting and polishing surfaces
• Using anti-bacterial sprays on all touch points
• Emptying waste and recycle bins
• Cleaning the washroom facilities
• Cleaning doors, windows, corridors and staircases
• During school holidays undergoing deep cleans of the school
• Ensuring all work was done towards a high standard

Cashier at Wilkinsons (2009-01 – 2013-12)

• Promoted a welcoming environment where customers received great service and maintained the shop to exceptional standards
• Responsibly operated the till, handling cash and credit / debit cards
• Maintained clean and orderly checkout areas and monitored checkout stations ensuring adequate cash was available
• Stocked products on the shelves, ensuring they were presented neatly, and the shop floor was tidy at all times
• Dealt with customer's enquiries and complaints face to face and resolved any issues quickly and efficiently, rarely had to escalate them to management to resolve
• Proven ability to work in a busy environment and prepared to help out the rest of the team
• Provided high levels of customer service ensuring customers received attentive and pro-active service
• Communicated effectively with people from different backgrounds and cultures
• Competent in handling difficult situations and remaining calm and efficient under pressure
• Complied with strict Health and Safety in the Workplace, Security, Welfare and Fire Safety procedures, policies and standards

Customer Adviser at Tesco (2005-01 – 2009-12)

Food Packer at Lewis & Cooper (2009-01 – 2009-12)

Postal Delivery Worker at Royal Mail (2001-01 – 2005-12)

Taxi Driver at Ace Taxis & Dales Taxis (1995-01 – 2001-12)

Production Line Worker at Dalepak (1988-01 – 1995-12)

Production Line Worker at Buxted (1986-01 – 1988-12)

A good level of secondary education

Entry Level 3 in Maths – Job Seekers (2013-01 – 2015-12)

Entry Level 3 in English – Job Seekers (2013-01 – 2015-12)

Entry Level 3 in Basic IT – Job Seekers (2013-01 – 2015-12)

Level 1 in Customer Service – Job Seekers (2013-01 – 2015-12)

Level 1 in Work skills – Job Seekers (2013-01 – 2015-12)

Level 1 in EDCL IT – Job Seekers (2013-01 – 2015-12)