Paulxavier Alagirisamy

Experienced retail leader with 15+ years in food and convenience retail, including more than a decade with Co-op Food. Progressed from Team Leader to Team Manager through strong people leadership, operational delivery and customer focus. Confident leading colleagues, managing daily store operations, driving standards and availability, controlling stock and cash, and maintaining food safety, health & safety and legal compliance.

A hands-on, commercially aware manager who leads by example, develops colleagues and makes sound decisions in fast-paced environments. Now seeking to bring this experience to a Team Manager role with M&S.

Team Manager - CO-OP FOOD - New Addington

(2015-08)

Joined Co-op as a Team Leader and progressed to Team Manager, taking responsibility for colleagues, customers, store standards and day-to-day operational performance.

• Lead, motivate and support colleagues to deliver excellent customer service and achieve store priorities.
• Coordinate daily activities, allocate workloads and ensure operational tasks are completed effectively.
• Coach, train and onboard colleagues, providing regular feedback and support to build capability and performance.
• Take responsibility for store operations during shifts, making effective decisions and resolving issues promptly.
• Maintain strong standards of availability, presentation, merchandising, cleanliness and promotional execution.
• Manage stock processes including deliveries, replenishment, rotation, date checking, reductions and waste controls.
• Ensure food safety, health & safety, security and age-restricted sales procedures are followed consistently.
• Handle customer enquiries and complaints professionally and work to achieve positive outcomes.
• Manage cash-handling and store-control processes accurately and securely.
• Carry out key-holder duties including opening and closing the store and maintaining a safe and secure environment.

Team Leader - CO-OP FOOD - New Addington

(2015-08)

Supervisor / Relief Cashier - W.J. KING GARAGES & FORECOURTS - Bromley Common

(2014-01 - 2015-12)

• Supported daily forecourt and retail-shop operations, customer service and shift coverage.
• Managed merchandising, planograms, stock rotation, date checks, ordering, tills and refunds.
• Provided supervisory support and management cover across locations when required.

Store Manager - Shell & Costcutter - MOTOR FUEL GROUP - East Grinstead

(2011-01 - 2014-12)

Managed the day-to-day operation of a busy forecourt and convenience store and led a team of approximately five colleagues.

• Managed sales targets, stock control, ordering, merchandising, cash controls, banking and financial administration.
• Maintained high customer-service and operational standards, resolving complaints and queries effectively.
• Controlled staffing and wage requirements and provided management cover at other Esso, BP and Jet locations.

G.C.E. Advanced Level (A/L) - Botany, Zoology and Chemistry (1999)

G.C.E. Ordinary Level (O/L) - Eight subjects (1996)