Pawel Orlowski

Reliable and customer-focused professional with over 8 years of experience in fast-paced retail and warehouse environments. Excellent communication skills, strong organisational abilities, and a calm, friendly approach when dealing with people. Currently studying BSc Accounting and Finance at the Open University. Seeking a Receptionist, Customer Service or Hospitality role where I can deliver excellent first impressions and efficient service.

Textile Care Worker - Lindstrom UK - Manchester

(2024-10 - 2025-12)

• Delivered high standards of customer service by handling client interactions and ensuring timely service delivery
• Maintained accurate records and tracked orders using digital systems
• Worked efficiently in a fast-paced environment while maintaining attention to detail

Warehouse Operative – LLOP Picker & Packer - Albert Heijn - Delfgauw, Netherlands

(2024-05 - 2024-10)

• Operated as an LLOP picker and packer on a fast-line automated picking system, maintaining speed and accuracy under pressure
• Picked and packed customer orders to strict time targets on a high-volume automated production line
• Used a voice picking system in English to receive and confirm pick instructions hands-free, improving speed and accuracy
• Loaded completed orders onto trailers, ensuring correct sequencing and safe stacking ready for dispatch
• Communicated effectively with team members, drivers, and supervisors in an international setting
• Used warehouse management systems to process and track orders accurately

Warehouse Operative – Picker & Packer - ASOS - Barnsley, South Yorkshire

(2020-06 - 2023-06)

• Picked and packed customer fashion orders using a handheld scanner, maintaining high accuracy and speed targets
• Operated handheld scanning equipment to verify, sort, and process orders through the warehouse management system
• Collaborated with colleagues and resolved issues to ensure smooth operations
• Trained and supported new team members

Customer Service Assistant - LottoMerkury (Totalizator Sportowy) - Warsaw, Poland

(2018-09 - 2020-05)

• Provided customer support for online lotto games and online casino products via phone and live chat
• Handled account queries, payment issues, and technical problems with professionalism and care
• Delivered clear, friendly communication to resolve customer concerns efficiently in a fast-paced contact centre
• Maintained detailed records of customer interactions and escalated complex cases as required

Customer Assistant / Team Member - LIDL - Sheffield, South Yorkshire

(2023-06 - 2024-05)

• Provided excellent customer service in busy retail environments, handling enquiries and resolving complaints
• Operated tills, processed payments, and managed stock accurately
• Built strong communication skills while dealing with diverse customers daily
• Worked as part of a team to maintain store standards and meet targets
• Replenished stock during night shifts, ensuring shelves were fully stocked and ready for store opening on time

Customer Assistant / Team Member - Wierzejki - Warsaw, Poland

(2017-09 - 2018-09)

• Provided excellent customer service in busy retail environments, handling enquiries and resolving complaints
• Operated tills, processed payments, and managed stock accurately
• Built strong communication skills while dealing with diverse customers daily
• Worked as part of a team to maintain store standards and meet targets
• Replenished stock during night shifts, ensuring shelves were fully stocked and ready for store opening on time

Customer Assistant / Team Member - Jeronimo Martins - Karczew & Otwock, Poland

(2015-09 - 2017-09)

• Provided excellent customer service in busy retail environments, handling enquiries and resolving complaints
• Operated tills, processed payments, and managed stock accurately
• Built strong communication skills while dealing with diverse customers daily
• Worked as part of a team to maintain store standards and meet targets
• Replenished stock during night shifts, ensuring shelves were fully stocked and ready for store opening on time

Customer Assistant / Team Member - ALMA - Warsaw, Poland

(2014-09 - 2015-09)

• Provided excellent customer service in busy retail environments, handling enquiries and resolving complaints
• Operated tills, processed payments, and managed stock accurately
• Built strong communication skills while dealing with diverse customers daily
• Worked as part of a team to maintain store standards and meet targets
• Replenished stock during night shifts, ensuring shelves were fully stocked and ready for store opening on time

BSc (Honours) - Accounting and Finance - The Open University (2026-01)

High School (A-Level equivalent) - Mathematics & Geography - Poland (2011 - 2014)