Wasim Alaqad

Reliable and customer-focused professional with strong experience across hospitality, restaurants, hotels, reception, business management and caregiving. Experienced in front-of-house service, guest relations, reservations, event support and high-volume restaurant environments in Oman and Turkey. Known for excellent communication, teamwork and delivering memorable customer experiences while remaining calm under pressure.

Business Owner & Manager - ALWISAM ALMUTAMIZA INVESTMENT SPC

(2020-01)

• Managed full business operations including finance, compliance, staffing and administration
• Coordinated daily services, contracts and client relationships
• Maintained reporting, documentation and regulatory standards
• Developed leadership, organisation and problem-solving skills

Caregiver / Complex Care Support Worker

(2019-01 - 2024-12)

• Provided full-time personal and medical care for a young person with complex needs
• Managed PEG feeding, monitored seizures and handled emergencies
• Delivered respectful personal care and emotional support
• Worked alongside healthcare professionals and maintained accurate records

Concierge - Renaissance Hotel, Muscat - Muscat, Oman

(2024-01 - 2025-12)

• Provided concierge and front-desk support, handling bookings, transport and guest requests
• Managed guest enquiries professionally
• Coordinated maintenance and service teams
• Maintained security procedures and organised key systems
• Delivered personalised recommendations to enhance guest experiences

Catering Showman - Merdost Turkish Restaurant - Muscat, Oman

(2022-01 - 2023-12)

• Coordinated live food and music shows to create engaging dining experiences
• Promoted events and increased customer participation
• Worked closely with service staff to ensure smooth operations

Reception Assistant - Medeniyetler Sofrasi Restaurant - Istanbul, Turkey

(2021-01 - 2022-12)

• Welcomed guests and handled reservations
• Improved reception processes and visitor experience
• Prepared reports and coordinated events
• Provided friendly professional service

Line Chef, Supervisor & Showman - Meat Moot Restaurant - Istanbul, Turkey

(2020-01 - 2021-12)

• Prepared and cooked dishes in line with menu standards
• Maintained food safety and hygiene compliance
• Trained junior staff and supervised kitchen operations
• Assisted with menu development and presentation

Hotel Receptionist - Hotel Simon - Istanbul, Turkey

(2018-01 - 2020-12)

• Managed check-in/out procedures and payments
• Resolved guest complaints and ensured satisfaction
• Maintained reception records and trained new staff

Reception Assistant - Sanabel Restaurant

(2016-01 - 2018-12)

• Greeted guests and managed bookings and enquiries
• Coordinated with kitchen and housekeeping teams
• Maintained organised front desk and strong customer relationships

Bachelor's Degree