Front office Team Member - Travelodge Bracknell Central
(2018-07)
- Registering Guest in & out of their rooms
- Administration duties
- Handling company Enquiries
- Schedule meetings and travel for executives
- Keeping records of occupied rooms and guests account
Front office Team Member
(2018-04 - 2018-05)
- Answering all incoming calls
- Checking guest in & out, Arrival/departures
- Resolving general problems customer may have
Front Office Executive - Neptune Container Line & Logistics Pvt Ltd
(2015-06 - 2017-10)
Answer all calls through the switchboard, ask pertinent questions for more information when necessary to direct to proper agent. Transfer calls to appropriate persons/departments. Take thorough messages when necessary. Guide customer complaints through the proper channels. Greet and direct all visitors, including vendors, clients, job candidates and customers. Ensure security, visitor, and other applicable policies are applied.
- Maintain knowledge of and follow company policies and procedures, including code of conduct, ethics, compliance, security, local office policies, etc. Report any concerns of non-compliance to manager
- Train employees assigned as reception relief in all basic functions (switchboard, greeting visitors, employee needs). Create and maintain a reception SOP/Handbook for relief/temporary coverage. Responsible for coordinating reception relief, when necessary
- Manage lobby, common, and storage areas
- Oversee scheduling of the meeting rooms
- Order meals/refreshments and book rooms for on-site and off-site meetings or events
- Schedule hotel and car service arrangements for visitors when needed
- Provide employees with building and office related equipment, forms, passes, directions, name displays, etc.
- Accept, sort and route incoming mail, courier, and other deliveries as needed
- Order, manage, and distribute office equipment and supplies
- Assist employees in resolving equipment or supply needs/concerns
- Act as liason for maintenance requests, quotes, scheduling, and repairs with proper contacts
- Responsible for approving invoices in a timely manner
- Assist HR Manager in various tasks and responsibilities
- Photograph employees, create and issue company ID Badges / Door Access Cards
- Submit IT requests for employees profile and IT equipment, if requested
- Assist with time and attendance system for approvals, adjustments, and support
- Create, update, and distribute extension list
- Discreetly guide employees to proper personnel concerning any specific problem or complaint that is brought to my attention
- Other duties as requested
