Peter Cohen

Arrange and send appointments for Falls / Epley's and Vestibular, including making appointments on the in-house systems Dealing with telephone enquiries, taking action as indicated Maintaining department investigation waiting list times and monitoring non-attendance

Clerical Bookings Administrator at University Hospitals Dorset (2024-01 – Present)

• Arrange and send appointments for Falls / Epley's and Vestibular, including making appointments on the in-house systems
• Dealing with telephone enquiries, taking action as indicated
• Maintaining department investigation waiting list times and monitoring non-attendance
• Clinic preparation (notes/ requests)
• Computer operation to check patients demographic details
• To track, collect and return medical notes
• Liaise with secretarial staff concerning the above
• Performed other clerical tasks as ad-hoc
• Undertook audits for Trust information at the clinical leaders request

Macular Coordinator at University Hospitals Dorset (2022-01 – 2024-12)

• Arrange and send appointments for Macula Injections, including making appointments on the in-house systems
• Dealing with telephone enquiries, taking action as indicated
• Maintaining department investigation waiting list times and monitoring non-attendance
• Clinic preparation (notes/ requests)
• Computer operation to check patients demographic details
• To track, collect and return medical notes
• Liaise with secretarial staff concerning the above
• Performed other clerical tasks as ad-hoc
• Undertook audits for Trust information at the clinical leaders request

Pacemaker Booking Coordinator at The Royal Bournemouth Hospital (2017-01 – 2022-12)

• Arrange and send appointments for investigations, including making appointments on the in-house systems
• Manage the bookings for the EP bookings service
• Be responsible for the direct line management of 6 members of the admin staff within the directorate
• Coordinate the EP booking service to ensure all patients are seen within the correct time frames
• Obtaining information for the clinics and collating the information required for these appointments
• Reviewing capacity and demand of the service through audits
• Review and monitor administrative processes to identify change so efficiency and effectiveness can be improved
• Responsible for ensuring patients receive all relevant and correct information relating to admission
• Informing patient by telephone cancellation of appointments

Echo Booking Clerk at The Royal Bournemouth Hospital (2016-01 – 2017-12)

• Receive & direct patient attending the cardiac department
• Arrange and send appointments for investigations, including making appointments on the in-house systems
• Dealing with telephone enquires, taking action as indicated
• Maintaining department investigation waiting list times and monitoring non-attendance
• Clinic preparation (notes/ requests)
• Computer operation to check patients demographic details
• To track, collect and return medical notes
• Liaise with secretarial staff concerning the above
• Performed other clerical tasks as ad-hoc
• Undertook audits for Trust information at the clinical leaders request

Ward Clerk / Ward 23 (cardiac) & 26 (medicine for the elderly) at The Royal Bournemouth Hospital (2014-01 – 2016-12)

• First point of contact for patients, relatives and visitors to the ward
• Worked as part of a team with efficient clerical support to the nursing & medical staff
• Professional telephone manner & responding to courteously to all telephone enquires
• Booking patients in for appointments or their transport to and from the hospital
• Chasing up scan reports and results
• Inputting patient data
• Responsible for filing of all results in the case notes
• Undertook audits for Trust information at the clinical leaders request
• Ensure smooth delivery of clerical duties & ensuring easy access for paper-referrals, communication sheets and able to ensure that these are sent to the relevant departments for further actioning

Travelling & gaining in practical educational qualifications (2012-01 – 2014-12)

Graphic Designer / Administration Assistant at WH Darby / Vaughtons (2005-01 – 2012-12)

• Used in house database
• Supported the customers from initial phone call and through to finished article
• Monitored the progress of each item and checked the final manufactured item before dispatch to the client
• Established a budget from the customer allowing them to gain the most out of their chosen item. Provided quotations for items produced
• Sourced quotes for items that weren't made in-house
• Designed all items from initial phone call to finished item
• Strong Production knowledge and excellent attention to detail
• Control of creating sample cards (used by the factory for the creation of items), and filing the physical samples upon completion of the sample card
• General filing
• General Ad hoc duties

Graphic Designer/ Junior Administration Assistant at Fattorini (2003-01 – 2005-12)

• Used in house database
• Supported the customers from initial phone call and through to finished article
• Monitored the progress of each item and checked the final manufactured item before dispatch to the client
• Established a budget from the customer allowing them to gain the most out of their chosen item. Provided quotations for items produced
• Sourced quotes for items that weren't made in-house
• Designed all items from initial phone call to finished item
• Strong Production knowledge and excellent attention to detail
• General filing

University of Leicester (1999-01 – 2003-12)

Sales Assistant at Furlong Bookshop (1995-01 – 1999-12)

• Aided the customer with their decision / advice
• Customer interaction and ensure satisfaction from 'face to face' advice
• Used in-house database to find books via ISBN, Author and keyword searches
• Replenish stock (log, check and locate the various items)
• Kept store clean and tidy, and ensured that the store was inviting for the customer on their visit
• Cash handling
• Alphabetical arrangements of books and categories
• Took orders from customers both in person and over the phone
• Answered the phones in efficient and polite manner
• Ensure safety of customers and staff by minimizing danger i.e. books placed 'correctly upon shelves' and stools moved out of communal areas
• Handling customer complaints calmly and coherently
• Process refunds as required
• Ensure display shelves are kept replenished

UK TEFL in Teaching English as a Foreign Language – London Metropolitan University (2013-01 – 2013-12)

ECDL in European Computer Driving License – Learn Direct, Watford (2012-01 – 2012-12)

GCSE Maths in Maths - Level 1 & 2 (equivalency) – Learn Direct Watford (2012-01 – 2012-12)

B.A. in History of Art – University of Leicester (1999-01 – 2002-12)

A Levels in English Lit. / History of Art / History – Ferndown Upper School (1997-01 – 1999-12)

GCSE's – Ferndown Upper School (1994-01 – 1997-12)