Zena Wallace

Team player with excellent organisational and communication skills at all levels. Understanding the importance of Service Level Agreements, company and Government policies and Health and Safety. A strong retail background mixed with financial and general administration, always focusing on exceptional customer service.

Administrative & Clerical Receptionist at United Lincolnshire Hospitals NHS Trust (2024-06 – Present)

• Booking & Cancelling of Patient appointments
• Clinic Reception Duties ensuring the smooth & efficient running of clinics
• Retrieve & Prepare Health Records
• General Office Duties Post, Photocopying, Filing, Discharges
• Ensuring confidentiality in line with the Data Protection Act
• Inputting of Ward & Outpatient stats
• Resolving issues that may arise on the interim monthly reports in a quick & efficient manner

Catering Technician at Boston College (2023-03 – 2024-06)

• Ordering stock for the student's lessons, front of house, evening restaurant, and social events taking place within the college
• Ensuring that all stock arrives within the agreed temperatures and in good condition
• Checking weekly figures for booking, to ensure correct stock has been ordered
• Helping students to prepare for their daily lessons
• Checking and inputting Invoices onto the EBIS accounts system
• Creating Good Received Notes within the EBIS system
• Completing Year-End Stocktake

Customer Service Advisor/Replenishment – Early Mornings at Superdrug (2022-04 – 2022-12)

• Assisting customers with questions and finding the correct products for their needs
• Co-ordinating store moves, ensuring that all tickets are correct and displayed in the correct manner
• Rotation of Stock

Customer Service Advisor - Nights/Early Mornings at Marks and Spencer (2021-10 – 2022-02)

• Assisting customers with questions and finding the correct products for their needs
• Co-ordinating store moves, ensuring that all tickets are correct and displayed in the correct manner
• Completion of DEF Checks
• Rotation of Stock
• Completion of End of Day Audit

Customer Service Advisor/Replenishment at Waitrose & Partners (2019-04 – 2021-09)

• Assisting customers with questions and finding the correct products for their needs
• Co-ordinating store moves, ensuring that all tickets are correct and displayed in the correct manner
• Spotting of stock on shop floor for the Replenishment Team
• Completion of End of Day Audit

Replenishment/Customer Assistant - Part Time at Morrisons (2020-03 – 2021-06)

• Moving and displaying of stock around the shop floor
• Assisted on sales floor during peak periods
• Advised customers on products and services
• Counting and tabbing of stock for the overnight counts

General Catering Assistant - Part Time – Senior School at Hertfordshire Catering Ltd (2018-03 – 2019-04)

• Prepared "Grab & Go" menu for c300 covers per day
• Assisted with serving c150 meals including taking payment through cashless till
• End of day house-keeping duties

Store Operations/Customer Assistant - Part Time at Marks & Spencer Plc (2013-10 – 2018-07)

• Reviewed stock for c30 cages and prepared merchandise for sales floor
• Assisted on sales floor during peak periods
• Advised customers on products and services

Administration Assistant - Part Time at Morris Gordon Engineering Ltd (2017-06 – 2018-03)

• Reviewed, priced and processed c10 customer orders of approx. 10 pages each
• Reconciled bank statement and posted c225 transactions to the Accounts Receivable monthly
• Updated production schedule for workshop offering lead times and customer requirements for all orders
• Arranged shipment of completed orders including export

Customer Assistant/Replenishment Team - Part Time at Frosts Garden Centre (2014-03 – 2017-06)

• Verified pricing and ticketing information for c300 products per day
• Prepared and displayed new merchandise on the sales floor
• Floated and cashed out tills

Payroll Administrator (FTC) at Home Retail Group (2012-10 – 2013-02)

• Logged and distributed documents from seasonal staff c1,200 employees
• Verified all statutory payroll documents and returned incorrect paperwork back to the relevant store
• Input P46s and P45s for all seasonal staff
• Checked and processed court orders (Attachment of Earnings) and Union deductions c30 per week
• Completed all Accident and EQ1 documents
• Resolved telephone queries relating to all payroll matters, E.G., statutory maternity, SSP, attachment of earnings

Payroll Administrator at Blue Arrow Recruitment (2008-09 – 2011-02)

• Completed weekly payroll for circa 850 employees
• Transmitted payroll figures via BACS
• Distributed P60s, P46s, P45s, payslips and other statutory payroll documents
• Issued P45s and final payments for all leavers
• Calculated holiday accruals
• Processed and completed all company banking
• Wrote letters and references for temporary staff

B/Tec General Diploma in Business and Secretarial Studies

Elementary Typing – Pitman

Elementary English – Pitman

Bookkeeping & Accounts Level 1 – City & Guilds

Bookkeeping & Accounts Level 2 – City & Guilds

CLAIT