welcome host/RP at Kettering park hotel and spa (2024-04 – Present)
- Leading and supporting departments on day to day bases, dealing with customer inquiries, maintenance issues, complaint handling
- Conference handling
- Responsible for relevant paperwork, documentation on shifts
Restaurant and Bar manager at Kettering park hotel and spa (2025-01 – Present)
- Responsible for overall running of f&b operations
- Leading and supporting department
- Supporting all management teams and f &b team in their personal development and training
- Recruitment
- Stock control, GP
- AA standard support and training
- Responsible for all KPI and target compliance
- Supporting other departments when needed
- HR, rota and business planning support part time f&b assistant at Holiday Inn (2023-09 – 2024-04)
- Customer service, shift running, ensuring all relevant paperwork is completed and compliant stay at home mum (2023-06 – 2023-09)
general manager at Wagamama (2014-06 – 2023-06)
Business planning, presentations. Involve in yearly budgeting, p&l and day to day finance. Responsible for forecasting, rota compliances and accuracy- I looked after area of 10 restaurant as a smarter rota champion- this involve helping training and supporting team to get great results on rota compliances and accuracy, approving rotas. i worked with both smart and smarter fourth hospitality rota system.
- Running overall business, supporting all managers and the team in their own development
- Supporting other General Manager in the company and training external leaders joining business
- Communication and coordination with business partners
- Recruitment and development
- Gp, stock and waste management
- H&R, people support general manager at giraffe (2012-06 – 2014-06)
- Responsible for overall running of the business
- Sales forecasting, P&l, stock, gp
- Dealing with any customer relations queries, complaint handling, marketing
Duty Manager at Est Caffe Heathrow airport (2011-01 – 2012-01)
- Rota, rota forecast
- Dealing with P&L and maximizing profit
- Responsible for stock, GP and analyzing stock variances
- Running business when the GM is absent
Deputy Manager at Harvester (2010-01 – 2011-01)
- Sales forecast and rota, optimizing resources by appropriate positioning
- Administration and recruitment
- Communication and coordination with business partners
Manager at Nandos Reading (Oracle) (2007-01 – 2010-01)
- Management and development of customer facing staff
- Resolving customers complaints, ensuring smooth running of the shift
- Organizing and planning shifts and other administration, assisting human resources with internal grievances
Head Chef at TGI Fridays Reading (2006-01 – 2007-01)
- Responsible for service development, supervising and training new staff
- Ensuring proper food hygiene and quality standards
- Contributed to the development of optimized procedures
Receptionist at Hotel Czech (2003-01 – 2006-01)
- Overseeing smooth running of shifts, booking meetings and events
- Building and maintaining relationships with customers
- Handling customer complaints, making sure all the customers are served well
