Petra Breedon

Proven customer service, communication and management abilities. Friendly, organized, trustworthy and helpful with positive can do attitude. Team player, leading when necessary. Well-travelled and familiar with a diverse range of cultures. Event and people management. Computer literate.

Welcome Host/RP - Kettering Park Hotel

(2024-04)

• Leading and supporting departments on day to day bases
• Dealing with customer inquiries
• Maintenance issues and complaint handling
• Conference handling
• Responsible for relevant paperwork and documentation on shifts

Part time F&B Assistant - Holiday Inn

(2023-09 - 2024-04)

• Customer service
• Shift running
• Ensuring all relevant paperwork is completed and compliant

Stay at home mum - Self-employed

(2023-06 - 2023-09)

General Manager - Wagamama

(2014-01 - 2023-06)

Business planning, presentations. Involved in yearly budgeting, P&L and day to day finance. Responsible for forecasting, rota compliances and accuracy. Worked as smarter rota champion helping training and supporting team to get great results on rota compliances and accuracy, approving rotas. Worked with both Smart and Smarter fourth hospitality rota systems.

• Running overall business and supporting all managers and the team in their own development
• Supporting other General Managers in the company and training external leaders joining business
• Communication and coordination with business partners
• Recruitment and development
• GP, stock and waste management
• H&R and people support
• Looked after area of 10 restaurants

General Manager - Giraffe

(2012-01 - 2014-01)

Responsible for overall running of the business.

• Sales forecasting, P&L, stock, GP
• Dealing with any customer relations queries and complaint handling
• Marketing

Duty Manager - Est Caffe Heathrow Airport

(2011-01 - 2012-01)

• Rota and rota forecast
• Dealing with P&L and maximizing profit
• Responsible for stock, GP and analyzing stock variances
• Running business when the GM is absent

Deputy Manager - Harvester

(2010-01 - 2011-01)

• Sales forecast and rota
• Optimizing resources by appropriate positioning
• Administration and recruitment
• Communication and coordination with business partners

Manager - Nandos Reading (Oracle)

(2007-01 - 2010-01)

• Management and development of customer facing staff
• Resolving customers complaints and ensuring smooth running of the shift
• Organizing and planning shifts and other administration
• Assisting human resources with internal grievances

Head Chef - TGI Fridays Reading

(2006-01 - 2007-01)

• Responsible for service development
• Supervising and training new staff
• Ensuring proper food hygiene and quality standards
• Contributed to the development of optimized procedures

Receptionist - Hotel Czech

(2003-01 - 2006-01)

• Overseeing smooth running of shifts
• Booking meetings and events
• Building and maintaining relationships with customers
• Handling customer complaints and ensuring all customers are served well

Travelling and Tourism - College of Marketing Management (2001-01 - 2005-01)