Phil Mclellan

Senior implementation and data consultant with over 10 years' experience delivering complex SaaS and enterprise system implementations within the housing sector. Data specialist with advanced SQL expertise, with a strong track record of leading end-to-end implementations, resolving high-risk data and integration issues, and acting as a trusted technical partner to large and small clients. Known for translating complex technical concepts into practical outcomes, mentoring consultants, and consistently delivering successful go-lives on time and within scope.

Senior Implementation Consultant at Infinity Group (2026-04 – Present)

• Solution Leadership: Leading end-to-end delivery of complex housing management systems within the social housing sector, utilizing Microsoft Dynamics 365 and Power Platform technologies to drive digital transformation.
• Requirements & Process Mapping: Orchestrated client-facing discovery workshops to analyse complex business requirements, translating them into streamlined logical process flows and comprehensive solution design documentation.
• System Configuration & Customisation: Hands-on configuration of Dynamics 365 and Power Platform ecosystems, including the development of custom workflows, dashboards, forms, views, and standard reports to optimise client operational efficiency.
• Technical Specification: Authored detailed software development specifications to complement standard configurations, collaborating closely with development teams to ensure bespoke enhancements are aligned with client goals.

Senior Implementation Consultant at Mobysoft (2022-06 – 2026-03)

• Lead end-to-end delivery of 50+ SaaS software implementations, owning the engagement from requirements discovery through data integration/ETL, configuration, testing, and go-live.
• Partner closely with client (and prospect) stakeholders to translate business requirements into clear technical designs, managing scope, expectations, and delivery timelines.
• Produce detailed technical specifications and work collaboratively with Product and Development teams to design and deliver system enhancements.
• Act as the technical lead on complex implementations, resolving high-risk data, reporting, and integration issues to ensure data accuracy and successful deployments.
• Mentor and support junior consultants, contributing to capability development, knowledge sharing, and improved delivery standards across the team.

Implementation Consultant at Mobysoft (2020-02 – 2022-06)

Promoted to Senior Implementation Consultant

• Took ownership of data mapping, validation, and quality assurance, ensuring accurate results ahead of deployments to live.
• Built strong client relationships through clear communication, structured project delivery, and hands-on go-live support.
• Delivered technical presentations and tailored training programs to senior business users and stakeholders, ensuring high user adoption rates and a seamless transition to new systems.
• Recognised for delivery quality and technical capability, leading to promotion to Senior Implementation Consultant.

Information Systems Analyst at Onward Homes (2018-02 – 2020-02)

• Acted as a key technical and data specialist supporting core housing, CRM, and corporate systems, enabling data-driven decision making across the organisation.
• Developed and supported SSIS ETL packages to integrate data between enterprise systems, improving data consistency and reliability.
• Managed SQL Server security, access control, and routine administration.
• Led system upgrades and supported UAT activity, working closely with business users to validate outcomes and ensure smooth transitions into live service.

ICT Systems Analyst at Symphony Housing (2012-04 – 2018-02)

• Planned and delivered the company merger within the main housing management system – Capita IBS users and data into Orchard Housing.
• Built SQL validation routines to reduce Helpdesk volumes.
• Designed and maintained complex SQL queries and SSRS reports to deliver MI, KPI, and operational reporting for senior management and service teams.
• Led module implementations in Orchard Housing and implementations of other housing software.

BA (Hons) in Business Studies – Liverpool John Moores University (2000 – 2004)