Senior Implementation Consultant at Infinity Group (2026-04 – Present)
- Solution Leadership: Leading end-to-end delivery of complex housing management systems within the social housing sector, utilizing Microsoft Dynamics 365 and Power Platform technologies to drive digital transformation.
- Requirements & Process Mapping: Orchestrated client-facing discovery workshops to analyse complex business requirements, translating them into streamlined logical process flows and comprehensive solution design documentation.
- System Configuration & Customisation: Hands-on configuration of Dynamics 365 and Power Platform ecosystems, including the development of custom workflows, dashboards, forms, views, and standard reports to optimise client operational efficiency.
- Technical Specification: Authored detailed software development specifications to complement standard configurations, collaborating closely with development teams to ensure bespoke enhancements are aligned with client goals.
Senior Implementation Consultant at Mobysoft (2022-06 – 2026-03)
- Lead end-to-end delivery of 50+ SaaS software implementations, owning the engagement from requirements discovery through data integration/ETL, configuration, testing, and go-live.
- Partner closely with client (and prospect) stakeholders to translate business requirements into clear technical designs, managing scope, expectations, and delivery timelines.
- Produce detailed technical specifications and work collaboratively with Product and Development teams to design and deliver system enhancements.
- Act as the technical lead on complex implementations, resolving high-risk data, reporting, and integration issues to ensure data accuracy and successful deployments.
- Mentor and support junior consultants, contributing to capability development, knowledge sharing, and improved delivery standards across the team.
Implementation Consultant at Mobysoft (2020-02 – 2022-06)
Promoted to Senior Implementation Consultant
- Took ownership of data mapping, validation, and quality assurance, ensuring accurate results ahead of deployments to live.
- Built strong client relationships through clear communication, structured project delivery, and hands-on go-live support.
- Delivered technical presentations and tailored training programs to senior business users and stakeholders, ensuring high user adoption rates and a seamless transition to new systems.
- Recognised for delivery quality and technical capability, leading to promotion to Senior Implementation Consultant.
Information Systems Analyst at Onward Homes (2018-02 – 2020-02)
- Acted as a key technical and data specialist supporting core housing, CRM, and corporate systems, enabling data-driven decision making across the organisation.
- Developed and supported SSIS ETL packages to integrate data between enterprise systems, improving data consistency and reliability.
- Managed SQL Server security, access control, and routine administration.
- Led system upgrades and supported UAT activity, working closely with business users to validate outcomes and ensure smooth transitions into live service.
ICT Systems Analyst at Symphony Housing (2012-04 – 2018-02)
- Planned and delivered the company merger within the main housing management system – Capita IBS users and data into Orchard Housing.
- Built SQL validation routines to reduce Helpdesk volumes.
- Designed and maintained complex SQL queries and SSRS reports to deliver MI, KPI, and operational reporting for senior management and service teams.
- Led module implementations in Orchard Housing and implementations of other housing software.
