Retail Manager
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A highly motivated, customer focused manager with over 35 years experience in a variety of retail environments. I am proficient in all aspects of running a successful team including recruitment, training, development and performance management. I am focused on the customer’s journey which in turn delivers repeat footfall and word of mouth referrals on a regular basis.
Personal statement A highly motivated, customer focused manager with over 35 years experience in retail. I am proficient in all aspects of running a successful team including recruitment, training, development and performance management. I am focused on the customer’s journey which in turn delivers repeat footfall and word of mouth referrals on a regular basis.
Many years experience at team building and leadership
Confident business and strategic planner
Broad knowledge of the retail environment and customer care
Technically competent with extensive experience of POS systems
Depot Manager, Wynnstay Agriculture, Sedgemoor
(December 2023–September 2025)
Leading my team in all aspects from day to day to long term strategy setting. Focusing on all available data to make informed decisions. Controlling costs to exceeding sales. Offer solutions to aid making the most of opportunities.
Retail Manager, Mole Valley Farmers, Bridgwater
(January 2015 – December 2023)
Working directly alongside the Business Centre Manager, I am responsible for my own team and undertake the everyday running of the shop floor, from backdoor to front of house improving its profit and delivering improved customer service.
Focusing on growing the business and maximising in store profitability
Motivating team to achieve and surpass pre-set goals and targets
Creating and working to business growth plans
Managing and training staff in every area of business to give a ‘best in class’ service
Forging long term and positive relationships with new and existing customers
Store/Training Manager (New Store Openings) – The Southern Co-operative, Taunton
(January 2010 – January 2015)
Responsible for the store from pre-open to go live and beyond. Fully involved in ranging, recruitment, training and budget setting. Supported Cluster of New Stores until migration to main estate.
Designating tasks to small teams
Creating eye catching displays and promotions
Making sure customer experience was first class
Dealing with inquiries and troubleshooting any problems that arose
Training, coaching, empowering team to achieve company standards and ethics
Owner/Manager – PD News & Off Licence, Gosport
(September 2003 – December 2009)
Responsible for all aspects of business from cost control, investment planning, marketing, strategy and community.
Managing suppliers to keep our point of difference
Creating eye catching displays and promotions
Making sure customer experience was first class
Senior Manager – One Stop Convenience Stores, Denmead
(April 1997 – August 2003)
Responsible for Base Store for Area supporting 20 stores. Regularly supported Area Manager when away from Business.
Control Known/Unknown stockloss through clear processes
Managed varied profile of stores
7 Grade C GCSE
Amtra qualified R-SQP
