Operations Director at Global Schools Forum (2023-06 – Present)
- Built and led a 4-person operations team in a growing global team, embedding functional accountability and development roadmaps for HR, operations, finance and communications
- Delivered equitable role and salary banding frameworks across 5 regions, reducing pay gaps and creating progression pathways to support engagement and retention
- Secured Board support for Employer of Record (EOR) transition - converted 12 global consultants to employment with 100% retention
- Developed and implemented inclusive, values-aligned global people, operations & finance policies
- Increased eNPS scores from 7 to 45 in 2 years and improved staff survey scores across all areas
- Established organisational planning, performance, risk management and board reporting systems
- Oversaw introduction of AI to GSF, implemented first AI policy, tools and team learning circles to support adoption, share best practice and build a roadmap of future use cases
Operations Director at Hatch Enterprise (2020-09 – 2023-05)
- Second to the CEO, leading people, operations and programmes, growing the team from 11 to 24
- Led the co-development of Hatch's vision, mission, values and 5-year strategy
- Designed organisational structure, role and salary banding and progression pathways
- Centred team wellbeing through progressive people-centred policies, benefits and team survey
- Strengthened inclusive and accessible recruitment, onboarding and people practices
- Implemented Theory of Change, KPIs and outcome measurement processes to evidence impact
- Brought management accounting in-house; led first audit and strengthened financial governance
- Embedded risk management and Board reporting processes
Director of Programmes & Learning at School for Social Entrepreneurs (2017-08 – 2019-09)
- Led a 20-person multi-disciplinary team delivering £3m national programme portfolio serving 1,000+ social entrepreneurs annually
- Developed organisational learning strategy integrating qualitative, quantitative & reflective elements
- Launched Fellows programme of events, mentoring and grants to increase alumni engagement
- Oversaw Salesforce upgrade, increasing operational efficiency, data governance and reporting
- Member of 3-person Leadership Team leading during a time of significant organisational change
Director of Network at School for Social Entrepreneurs (2016-01 – 2017-08)
- Re-built high performing culture in fragmented disengaged team, through open consultation, co-creation of solutions and influencing at senior levels to remove barriers and secure support
- Redesigned network services around 3 core themes: learning, communications and sustainability
- Streamlined financial, operational and impact data capture and reporting across 8 franchisees
- Designed and co-facilitated annual residentials for team and consultant network
- Led contracting processes with 3 of SSE's largest funders, worth a combined £13mill
- Led GDPR readiness programme across the UK network
- Organisational lead for safeguarding, complaints and operational risk management
Urban Youth Programme Advisor at Plan UK (2015-04 – 2015-12)
- Developed merger criteria, commissioned sector analysis, led merger negotiations and process
Executive Director at Street Kids International (2008-04 – 2015-04)
- Launched the UK office of a Canadian charity, built UK Board, staff and volunteer teams
- Led UK rebrand, website development and social media strategy
- Developed UK Theory of Change and M&E strategy with support from NPC
- Developed capacity building partnerships with NGOs in 6 countries
- Cultivated corporate and foundation relationships securing c£300,000 annual funding
Acting Head of Programmes at The Prince's Trust (2007-08 – 2008-04)
- Part of Regional Management Team. Managed strategic direction of programme portfolio and budget
Programme Manager at The Prince's Trust (2006-06 – 2007-08)
- Recruited and built new team of 5 to manage delivery of public and private sector contracts
- Managed development and launch of enterprise skills programme & secured ASDAN accreditation
- Developed and rolled out strategy to deploy 150 corporate volunteers annually across programmes
Country Manager at World Challenge Expeditions (2004-08 – 2006-04)
- In-country leadership of two life skills development programmes for young people
- Edited and approved itineraries, budgets and risk assessments for 40 expeditions annually
- Identified, assessed & established placements for 30 volunteers annually
Overseas Operations Manager at World Challenge Expeditions (2002-09 – 2004-08)
- Project managed 30 expeditions per year, developing itineraries, risk assessments & budgets
- Planned and delivered training for departing young people, teachers and contracted staff
- Used evaluation reports & participant feedback, to improve expedition quality year on year
