Phineas Muriithi

A highly motivated and results-driven professional with over 10 years of diverse experience in banking, accounting, and customer service. Currently serving as a Unit Manager at CIC Group PLC, specializing in SME relationship management, loan processing, sales and marketing and customer service. Hold a Bachelor Degree of Arts in Economics and Sociology from University of Nairobi.

Passionate about business growth and development, with strong skills in communication, interpersonal relations, and computer applications. Career objective is to continue to grow within a dynamic organization, contributing skills and experience to achieve organizational goals and enhance customer satisfaction.

Unit Manager at CIC INSURANCE (2026-04 – Present)

• Sales and marketing for all insurance, investments and financial products.
• Recruit, train, coach, and supervise financial advisors.
• Manage performance, compliance and reporting for financial advisors.
• Book and manage portfolios for all clients in the unit.

Relationship Manager-SME at EQUITY BANK KENYA LTD (2025-03 – 2026-03)

• Kwale relationship manager-credit
• Marketting for loan products
• Appraising customers on loan applications
• Loan processing, loan recovery, loan booking and credit management
• Accounts, audit and risk analysis

Relationship Supervisor SME/Credit Administrator at EQUITY BANK KENYA LTD (2021-03 – 2025-02)

• Manage the development of prudently risk assets, deposits, increase the customer base to ensure Bank's maximum profitability.
• Identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Maintain high professional standards and strive to provide quality services and competitive pricing to clients.
• Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs.
• Establish quality profit earning customer relationship within the target market.
• Ensure SME Portfolio accountability, Monitoring and Quality of assets is enhanced from origination and after disbursement.
• Manage audit engagement including audit plan work, reporting and follow up activities

Relationship Officer Personal Banking/Consumer Lender at EQUITY BANK KENYA LTD (2013-09 – 2021-02)

• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Contributed to the growth of the branch's assets under management by consistently meeting sales targets.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Facilitated meetings and discussions between clients, sales and delivery teams.
• Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.

Audit clerk at INSURANCE REGULATORY AUTHORITY (2011-09 – 2013-09)

• Manage audit engagement including audit plan work, reporting and follow up activities.
• Perform financial and operation audits to assess compliance and process effectiveness.
• Evaluate internal controls and recommend improvement to strengthen risk management practices.
• Review financial transactions, reconciliations, audit documentation for accuracy and completeness.
• Provide advisory support to management on continuous improvement and operational efficieny.

Bachelor of Arts in Economics and Sociology – UNIVERSITY OF NAIROBI (2007 – 2011)

Executive Certificate of proficiency (ICOP) in Insurance – Kenya College of Insurance (2024-01 – 2024-04)

Certificate in Computer – Star Institute of Proffessionals (2006-01 – 2006-03)

Kenya Certificate of Secondary Education – Kerugoya Boy High School (1991 – 1999)

Kenya Certificate of Primary Education – Kanjuu Primary School