Phoebe Bowmaker

Friendly, reliable, and hardworking retail and hospitality professional with experience in customer service, teamwork, and fast-paced environments. Confident communicating with people of all ages and committed to providing excellent customer experiences. Strong organisational and time-management skills with the ability to work both independently and as part of a team. Currently learning to drive and eager to continue developing skills within retail, hospitality, or customer-focused roles.

Sales Assistant at The Perfume Shop (2024-10 – Present)

• Greeting customers in a friendly and professional manner
• Assisting customers with product selections and recommendations
• Gift wrapping purchases to a high standard
• Replenishing shelves and maintaining stock levels
• Ensuring excellent customer satisfaction
• Working effectively as part of a team
• Using in-house systems to check stock availability and deliveries
• Developed strong retail and customer service experience
• Built confidence communicating with customers and colleagues
• Gained valuable product knowledge and sales skills

Front of House Team Member at Three Mile Inn (2022-09 – 2023-02)

• Welcoming and seating guests
• Taking food and drink orders accurately
• Delivering food and ensuring customer satisfaction
• Maintaining cleanliness and safety standards throughout the venue
• Assisting guests with product recommendations and enquiries
• Working efficiently in a busy hospitality environment
• Built strong communication and multitasking skills
• Learned to remain calm and professional under pressure
• Developed excellent teamwork and customer care experience

Level 3 in Criminology – Newcastle College

Level 2 in Policing – Newcastle College

Level 2 in First Aid – Newcastle College

GCSE in English Language

GCSE in English Literature

GCSE in Mathematics

GCSE in Science

GCSE in Philosophy & Ethics

Level 1 Pass in Health & Social Care

GCSE in Physical Education

GCSE in History