Sophie Glover

Hard-working and friendly hospitality professional with previous experience waiting tables, making drinks and supporting kitchen operations in a busy Italian restaurant, alongside customer-facing retail experience. Comfortable working in fast-paced environments during peak service, with strong communication, teamwork and multitasking skills. Experienced in cash handling, maintaining high standards of cleanliness and presentation, and delivering excellent customer service.

Reliable, punctual and eager to develop further within a bar or restaurant role.

Sales Assistant at Sainsbury's (2025-07 – 2026-08)

• Delivered a high standard of customer care at checkouts and the customer services desk, handling queries and complaints in a friendly, professional manner.
• Processed cash, card and contactless payments quickly and accurately, responsible for till security and cash handling throughout shifts.
• Worked efficiently in fast-paced, high-pressure environments — including busy petrol station and main store areas — staying calm and focused during peak periods.
• Maintained strict hygiene, health and safety standards, ensuring work areas and shelves were clean, tidy and well-presented at all times.
• Collaborated closely with team members to cover busy periods, restock and meet service targets, communicating clearly to keep operations running smoothly.
• Built rapport with regular customers, providing a welcoming and helpful experience that encouraged repeat custom.

Waiter & Front of House Assistant at Gabrielle's Italian Restaurant

• Waited tables in a busy Italian restaurant, taking orders and serving food and drinks to a high standard.
• Made and served drinks behind the bar, working quickly and accurately during busy service periods.
• Polished silverware and ensured cutlery, glassware and table settings were clean and presented to a high standard.
• Assisted with potwashing and kitchen cleaning duties, supporting the back-of-house team to keep service running smoothly.
• Worked as part of a close front-of-house and kitchen team, communicating effectively to deliver a smooth, welcoming service.

BSc (Hons) in Paramedic Science – University of Sunderland (2026-09)