Pian Zhang

Customer-focused professional with experience in B2B sales, online platform operations, and Chinese language education. Skilled in building strong client relationships across multiple sectors, including hospitality, language education, and wine business. Proven ability to understand business needs, deliver tailored solutions, and support revenue growth. Fluent in Mandarin and confident in English and Spanish communication, with strong cross-cultural communication skills.

Willing to relocate to: Edinburgh

E-commerce Seller - eBay & Vinted - Edinburgh

(2023-09)

• Manage and optimize online stores, improving product listings, pricing strategies, and customer experience.
• Conduct market and competitor research to adjust pricing and product selection for maximum profitability.
• Utilize data analysis to track sales performance, customer behavior, and inventory management.
• Communicate and maintain strong relationships with both suppliers and customers, ensuring smooth transactions and long-term partnerships.
• Implement SEO strategies to improve product visibility and drive organic traffic.

Chinese Teacher - Edinburgh Council-Edinburgh - Edinburgh

(2016-01)

• Delivered structured Mandarin lessons focused on GCSE, SQA National 5, and Higher exam preparation
• Supported students in developing key exam skills, including speaking, listening, reading, and writing
• Designed targeted lesson plans based on past papers and exam requirements to improve performance
• Provided exam techniques, including time management, question analysis, and answer structuring
• Conducted speaking practice and mock exams to build student confidence and fluency
• Monitored student progress and adapted teaching strategies to maximise exam results
• Built strong relationships with students and parents, ensuring consistent engagement and achievement

Field Sales Representative - Scoffable - Livingston, West Lothian

(2025-10 - 2026-04)

• Recruited and onboarded new B2B partners, primarily within the Chinese hospitality sector, expanding platform coverage
• Built and maintained strong relationships with restaurant owners, acting as the main point of contact
• Conducted field visits to client premises to present solutions, install systems, and support onboarding
• Represented the company within the local business community, promoting brand visibility and partnership growth
• Advised partners on improving online performance, including menu optimisation, pricing, and promotional strategies
• Maintained ongoing relationships with existing partners, ensuring satisfaction and long-term collaboration
• Supported branding updates and operational improvements for partner businesses
• Worked towards and consistently met sales targets in a field-based environment
• Assisted with onboarding processes and supported new team members when required

Sales Advisor - HUGO BOSS - Livingston

(2018-08 - 2022-12)

• Advising customers on product lines.
• Promoting an attractive environment for customers.
• Stock replenishment.

Business Development Executive - Inlingua, Edinburgh - Edinburgh, City of Edinburgh

(2018-12 - 2019-12)

• Managed and updated the company's Chinese website and social media platforms.
• Handled customer inquiries in Mandarin via email and online chat.
• Developed new business opportunities within existing client networks.
• Created and uploaded marketing materials for online use.

Founder & Business Owner - Anna Asia Europe Commercial Trade - West Calder

(2015-05 - 2019-05)

• Established and managed an import-export company specializing in bulk wine sales.
• Negotiated contracts with suppliers and distributors in Spain and China.
• Handled logistics, sales, and regulatory compliance for international trade.

Administration Assistant - ALBA Education and Travel - Valencia

(2010-12 - 2015-06)

• Responsible for business development and marketing of the language school.
• Ensuring the effective administration and management of the school and staff.
• Controlling income & expenditure, payroll and invoicing.
• Completing and submitting quarterly and annual tax returns.

Administrator and translator - Grupo Essentium - Madrid

(2008-04 - 2010-12)

• Interpretation and translations.
• Writing performance reports and financial studies on the South East Asian cement and real estate market.
• Maintaining close business relationships with key Chinese stakeholders.
• Handling international calls.

Administration Assistant - Great Wall Computer S.L - Madrid, Madrid provincia

(2006-09 - 2008-03)

• Customer service and sales.
• Client retention and complaint handling.
• Dealing with international clients and suppliers.

Higher english - English - Edinburgh College (2023-08 - 2024-06)

Bachelor's - Business/Managerial Economics - Central South University (1998-01 - 2002-12)