Poorva Singh

This is Poorva Singh, completed my MBA in Finance and HR, having 1+ years of experience in Amazon India as Customer Support Lead.

I had responsibilities like; To led employee relations through effective communication, coaching, training, and development and facilitated meetings to communicate team performance goals and results including handling customer issues via chat and call mode of communication.

Team Manager

Amazon India, Jaipur 

• Led employee relations through effective communication, coaching, training, and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Evaluated employee performance on a timely basis and coached and trained 5 team members, increasing quality of work and employee motivation.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Facilitated meetings to communicate team performance goals and results.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

I have completed my Masters in HR & Finance and having 1+ years experience in handling customer issues via chat and call module.