Pragaadesh Vishnu

Results-driven IT Administrator and System Administrator with 10+ years of experience managing Windows Server environments, Active Directory, network infrastructure, and end-user computing, excluding 3+ years in the UAE. Proven expertise in Microsoft 365, Azure AD, hybrid cloud environments, SonicWall/FortiGate firewalls, VPN, DNS, DHCP, backup management, and ITIL-aligned L1/L2 support. Strong track record of maintaining high system availability, coordinating with vendors, and supporting business-critical infrastructure.

Immediate joiner actively seeking IT Administrator, System Administrator, or Infrastructure Support Engineer roles in the UAE.

System Administrator at Three Star Foam Factory LLC (2023-03 – Present)

• Administer Windows Server 2016 and Windows 10/11 environments; manage Active Directory user accounts, group policies, and access controls.
• Deploy and maintain Azure AD, Azure Virtual Machines, and Microsoft 365 for seamless hybrid identity and cloud service management.
• Configure and monitor SonicWall firewalls, VPNs, and internet failover systems to maintain network security and business continuity.
• Provide ITIL-aligned L1 and L2 support to retail and back-office staff; manage ticketing, escalation, and SLA-based resolution.
• Support end-user devices including desktops, laptops, printers, POS terminals, biometric devices, and Avaya IP phones.
• Maintain CCTV systems and biometric attendance infrastructure integrated with HRMS.
• Manage backup systems using Veeam; ensure regular testing and compliance with data protection policies.
• Coordinate with application teams and external vendors for system enhancements, network upgrades, and issue resolution.
• Prepare monthly IT performance and infrastructure health reports with recommendations for improvement.

IT Assistant at Supreme Computers IT Solutions (2014-02 – 2023-03)

• Installed, configured, and deployed Windows Server and desktop environments; administered user accounts, roles, and access privileges.
• Managed full IT asset lifecycle from procurement to disposal, maintaining inventory of desktops, laptops, servers, and peripherals.
• Provided L1/L2 technical support via phone, email, and on-site visits; resolved hardware, software, and network issues within SLA targets.
• Troubleshot LAN/WAN, DNS, DHCP, and VPN connectivity issues for remote and office-based users.
• Supported VMware and Hyper-V virtualization platforms to improve server resource efficiency and scalability.
• Assisted with server maintenance, OS patching, system upgrades, and deployment of new IT infrastructure projects.
• Maintained backup systems and documented technical issues, resolutions, and IT procedures for knowledge base management.
• Collaborated with senior engineers on network administration, firewall configurations, and IT policy development.

Bachelor of Computer Applications in BCA – Bharath College of Science and Management (2010-07 – 2013-03)