Head of Supply Chain for Consumer Goods: Amazon Europe - AMAZON - United Kingdom
(2017-05)
Senior leader responsible for end-to-end supply chain optimisation, vendor relationships and planning high demand events. Provided strategic leadership for Amazon's Consumer Goods Retail business by shaping and presenting executive-level supply chain strategies, influencing long-term direction across key vendor partnerships including Nestlé, Unilever and Phillips, and delivering measurable improvements in operational performance, delivery speed and availability metrics.
- Spearheaded large-scale, cross-functional transformation programs focused on improving in-stock availability, reducing liquidations and cost-to-serve, and increasing forecasting and buying precision. Led the deployment of scalable operational mechanisms including real-time response sprints, forecasting enhancements, strategic dashboards, and operational playbooks to drive sustained business impact across complex retail and supply chain environments.
- Led high-performing Supply Chain and Operations teams through critical peak events including Prime Day, Black Friday/Cyber Monday and many other Seasonal events with accountability for inbound operations and execution. Delivered strong operational outcomes through effective stakeholder management, organisational leadership, escalation resolution, and performance-driven execution during high-volume trading periods.
- Built and strengthened strategic executive relationships with global vendors and partner organisations, successfully driving initiatives that improved supply access, availability, sustainability, and operational efficiency, while also fostering a high-performance team culture through mentoring, onboarding, organisational transition management, and consistently strong employee engagement outcomes.
Executive Director: Product Strategy/Management, Amazon Shipping - AMAZON - United Kingdom
(2022-10)
Senior leader responsible for launching growth opportunities and defining international expansion roadmap.
- Developed the Amazon Shipping product launch strategy for FBA selling partners, targeting 71 million packages, $612 million in shipping revenue, and $218 million in contribution profit over 3 years. Conducted in-depth tech feasibility analysis and proposed a solution to optimize inventory placement across the United States for FBA sellers.
- Delivered a 'Go-to-Market' strategy and secured VP-level funding for two major programs: B2B (targeting 125 million packages/$1 billion revenue in 3 years) and Cross-Border (targeting 80 million packages/$1.2 billion revenue in 3 years). Established a scalable framework for global expansion and led cross-functional teams to achieve a 2025 launch.
- Spearheaded the launch of Amazon shipping for retailers across France, Italy, and Spain, with a five-year revenue target of $1.3 billion (S-team goal). Developed the launch roadmap through comprehensive market analysis, including market sizing, segmentation, competitor benchmarking, product-market fit assessment, and pricing strategy. Defined a market entry strategy supported by a profit-positive business case. Led a cross-functional team of 42 across key verticals—Business, Product, Tech, and O
- Expanded Amazon Shipping as a service provider for Direct Fulfilment (DF) in the United States and Europe. Developed program strategies for launching Dangerous Goods and Air shipments, driving an overall 20% volume uplift.
- Designed a strategy to address capacity constraints and reduce costs for first-mile Delivery Station pick-ups in the UK. Mobilized three key initiatives, delivering a cost benefit of $11 million.
- Led Amazon Shipping's DEI initiative and launched a mentorship program for the global organization. Actively engaged in the 'Women at Amazon' community.
Product/Programme Strategy lead for International Expansion, Amazon Shipping - AMAZON - United Kingdom
(2019-10 - 2022-09)
Head of Seller Recruitment, Amazon Business - AMAZON - United Kingdom
(2017-05 - 2019-09)
Category leader responsible for developing growth strategy and owning P&L for Amazon Business.
- Led a cross-country team to launch a B2B selection category and develop a selling partner negotiation/onboarding strategy across the UK, Germany, France, Italy, and Spain, targeting $1 billion in revenue over three years. Developed a 5-year growth strategy and secured funding from Senior VPs to drive an additional $3 billion in incremental revenue.
- Delivered Amazon Business' marketing strategy with focus on Food Services and recruited top sellers such as Blanco Professional, Bidfood. Represented Amazon Business at the biggest B2B events and Tradeshows by leading seminars, roundtables and other thought leadership forums.
- Led a team of 13 account managers to recruit and onboard leading B2B companies, including Electrolux, AO.com, and Tata Salt, onto Amazon Business. Established training, coaching, and mentoring programs, delivering exceptional performance with a +82% increase in 2018 and +58% in 2019.
- Developed a governance framework for multiple teams across the US and EU, including Amazon Business Sales and Product teams, UK Retail, and Marketplace teams, to align cross-functional recruitment efforts, streamline project delivery, and foster knowledge sharing across departments.
Manager - ACCENTURE Strategy - United Kingdom
(2013-06 - 2017-04)
Advisor to Senior Executives across Utilities and Energy companies, solving their most complex strategic, operational and organisational challenges.
- Developed a business case for a new centralised Grain Trading and Sourcing unit for a Swedish Agricultural Co-operative. Negotiated a transfer pricing methodology and recommended a transparent, index-based pricing mechanism between the Trading unit and other business units. Designed and secured approval from C-level stakeholders for the new operating framework and organizational structure.
- Achieved $24 million reduction in the Contractor cost for a leading Energy company. Reviewed policy related to Contractor management and operationalised changes to reduce number of contractor visits and associated cost.
- Designed a channel shifting strategy to reduce customer complaints, resulting in $10 million reduction in regulatory penalty and 27% reduction in number of complaints, for the biggest Water Utility in the UK. Structured a robust Quality Assurance framework to ensure efficient end to end complaints handling and resolution.
- Delivered 17 initiatives within the Operations Contact Centre to improve customer experience for the biggest Water Utility in the UK. Identified appropriate KPIs and metrics for performance improvement and delivered $6 million total cost saving and efficiency gains.
- Led a business transformation project to evaluate an outsourcing decision for a trading system change for an Oil & Gas supermajor. Analysed business outcomes; and performed impact assessment and stakeholder analysis to facilitate the final decision with C-level stakeholders.
Senior Consultant - GAS STRATEGIES - United Kingdom
(2007-01 - 2011-12)
Advisor to Senior Executives in Oil & Gas companies in defining expansion strategies and facilitating investment decisions; and to the National Governments in shaping policies to pursue inclusive growth.
- Advised an Oil & Gas supermajor in commercial negotiations with the Turkmen Government to increase the sale price for gas by 50% through economic modelling and optimal pricing recommendations.
- Led a team of 5 Nigerian National Petroleum Corporation managers in organizing a nationwide 'Gas to Power' forum that engaged International Energy companies, resulting in an action plan submission to the President of Nigeria, to achieve Nigeria's electricity generation targets.
- Conducted commercial due diligence for 3 Australian Liquefied Natural Gas projects worth $40 billion, facilitating a successful final investment decision by analysing global gas markets, forecasting supply/demand/pricing, and reviewing regulatory frameworks.
Analyst - CRISIL - India
(2005-06 - 2006-11)
Trusted advisor to International Energy companies to set up their operations in India and to Indian Oil & Gas companies to set up their Gas Distribution Networks.
- Developed strategy for the Gas Distribution Network in Mumbai for Mahanagar Gas, resulting in successful contract negotiations with industrial and residential consumers leading to expansion of the gas grid to Greater Mumbai region.
- Conducted market studies and provided consultation to global energy companies on entry strategies into the Indian market.
- Promoted to Gas Strategies, CRISIL's international consulting practice, for exceptional performance at the Analyst level and being the sole individual selected for advancement.
MBA Summer Intern - British Gas - London, United Kingdom
(2012-07 - 2012-08)
- Led a change impact assessment for a portfolio of electricity trading contracts worth $1 billion, to incorporate proposed industry-wide change to the trading mechanism in the UK. Liaised with core teams to undertake cost-benefit analysis and develop a business case and prepared an implementation plan for seamless migration to the new trading protocol.
- Developed a customer retention strategy to increase existing non-residential customer
