Pranjal Sharma

Dedicated professional with expertise in customer service and restaurant hospitality, excelling in customer engagement and service excellence. Proficient in cash handling and knowledgeable about dietary restrictions, ensuring a seamless dining experience for all patrons. Experienced in staff mentoring, fostering a collaborative and efficient team environment. Committed to enhancing customer satisfaction and operational efficiency within the hospitality industry.

Customer Care Executive - TELEPERFORMANCE - Mohali

(2025-03 - 2026-04)

• Handled customer inquiries and complaints professionally.
• Trained new hires and supported daily operations.
• Improved customer satisfaction through effective communication.

Billing Coordinator & Sales Specialist - H&M - Mohali

(2024-05 - 2025-02)

• Managed POS billing and cash/card transactions accurately.
• Assisted customers with product selection and sales support.
• Maintained stock availability and organised merchandise displays.

Planogram Specialist - METRO WHOLESALE MARKET - Zirakpur

(2023-02 - 2024-02)

• Coordinated stock replenishment and inventory management.
• Maintained organised displays according to planograms.
• Provided customer assistance during restocking operations.

Front Desk Help & Waitress - STEAMING MUGS - Mohali

(2022-08 - 2024-01)

• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
• Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
• Processed cash, credit card and voucher payments using POS terminals.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.

Bachelor of Arts - English Hons. - Punjab University (2023-04) Chandigarh, India