Prinnydej

Passionate, resilient, and driven professional with a strong foundation across customer-facing roles in hospitality, aviation, retail, and estate agency sales. I have consistently demonstrated progression, adaptability, and a commitment to delivering exceptional service in fast-paced, high-pressure environments. Known for a strong work ethic, excellent communication, and the ability to build and maintain positive customer relationships, I approach challenges with a solution-focused mindset and sound decision-making.

I bring strong self-management, computer literacy, and a collaborative approach to teamwork and networking. I am now seeking an opportunity to advance my career, expand my capabilities, and contribute to a team that values ambition, collaboration, and continuous growth.

Sales Negotiator at Connells Group Estate Agents (2024-08 – 2025-10)

Negotiating deals and closing sales with vendors in estate agency sector, working across multiple UK branches.

• Negotiating deals and closing sales with vendors
• Consistently meeting and exceeding sales targets
• Booking valuations and viewing appointments through outbound calls
• Building strong relationships with vendors and branches
• Working with all branches across the UK (Countrywide & Sequence)
• Resolving vendor issues effectively and professionally

Warehouse Assistant (Picking & Packing) / FOH Bar Staff at Luton Warehouse / FOH Bar (2024-02 – 2024-07)

Dual role combining warehouse operations and front-of-house bar service in fast-paced environment.

• Accurately picked, packed, and prepared customer orders while maintaining high standards of organisation, efficiency, and safety
• Served customers efficiently and professionally at the bar, handling transactions confidently and creating a positive, friendly experience
• Performed effectively in fast-paced, high-pressure environments, consistently meeting daily targets, and supporting smooth operational flow

Lounge Host at Swissport, Luton Airport (2023-08 – 2023-12)

Provided hospitality and passenger services in airport lounge environment, ensuring positive customer experience.

• Greeting passengers warmly and ensuring a smooth, welcoming lounge experience
• Assisting both unhappy and happy passengers with professionalism, empathy, and confidence
• Verified passenger reservations accurately and efficiently
• Directed passengers to gates, facilities and relevant airport services
• Provided clear, timely information regarding flight queries and travel procedures

Passenger Service Agent at Luton Airport (2023-01 – 2023-08)

Provided comprehensive passenger support and check-in assistance in busy airport environment.

• Assisting passengers with luggage and check-in requirements, ensuring a smooth start to their journey
• Supported the overall check-in process by maintaining organisation, accuracy, and a calm approach during busy periods
• Providing timely updates on flight times, gate changes, delays, and other essential travel information
• Offered dignified, attentive support to passengers with disabilities or special needs, ensuring comfort, safety, and a positive experience

Team Leader – Customer Service Advisor at Skechers (2022-01 – 2022-08)

Provided customer service leadership and support in retail environment with high call volume.

• Handling a high volume of daily phone calls with professionalism, efficiency and a calm approach
• Delivering excellent verbal and written communication
• Demonstrating strong attention to detail
• Providing reliable support to colleagues and customers, maintaining a positive and professional attitude
• Managing multiple tasks under pressure and accepting feedback constructively

Agency Work (Events & Hospitality) at Various Event & Hospitality Agencies (2021-01 – Present)

Ongoing temporary work in hospitality and events sector at major venues and festivals.

• Hosted and waitressed at major high-profile events, including Silverstone F1 and Hertfordshire University Day, delivering excellent customer service in fast-paced, high-volume environments
• Worked as bar staff and steward at large-scale festivals such as Creamfields and Wireless, ensuring smooth service, crowd awareness, and a positive experience for attendees

Degree in Animal Science and Hospitality Management – Canterbury Christ Church University

Level 2 in Animal Care – Oaklands College

Level 3 in Animal Science (Biology, animal care, husbandry) – Oaklands College

Course in Business Studies (Accounting, marketing, business ethics & communication) – Oaklands College