Pritesh Bharambe

Cloud Infrastructure Support Engineer with experience supporting Linux-based production systems, resolving technical incidents, and maintaining reliable services in 24/7 shift-based environments. Strong foundation in cloud infrastructure, Terraform, Kubernetes, networking fundamentals, ticket management, documentation, and escalation, with a practical approach to improving service reliability and operational efficiency.

Team Leader - Asda Stores Ltd - Liverpool, UK

(2024-11 - 2026-03)

• Led daily operations across Fresh, Bakery, and Counters teams, coordinating workloads, rotas, and priorities in a fast-paced operational environment.
• Supported colleagues with equipment, process, and day-to-day operational issues, escalating faults to the appropriate support teams when required.
• Maintained accurate records for incidents, training, absences, and daily checks, supporting compliance and consistent service delivery.
• Communicated clearly with colleagues, managers, and support teams to resolve issues quickly and minimise disruption.

Cloud Infrastructure Support Engineer - Birlasoft India - Pune, India

(2021-09 - 2023-08)

• Supported Linux-based production banking systems in a 24/7 shift-based environment for 2 years, helping maintain service availability across business-critical infrastructure.
• Managed and progressed incident and service request tickets, carrying out diagnosis, resolution, escalation, and clear user/stakeholder updates.
• Troubleshot system, application, access, connectivity, and network-related issues using Linux commands, logs, monitoring checks, and structured investigation steps.
• Supported high-priority incidents by following operational procedures, documenting evidence, escalating complex issues, and working with technical teams to restore services.
• Used Terraform, Kubernetes fundamentals, and networking knowledge to support infrastructure operations, technical investigations, and continuous service improvement.
• Created support documentation, technical notes, and knowledge base articles to improve handovers, repeat issue resolution, and operational consistency.

MSc - Advanced Computer Science - University of Liverpool (2023-09 - 2024-09)

Bachelor's - Computer Engineering - University of Pune (2017-09 - 2021-09)