Vishal Sudra

IT Professional | 15+ Years in Service Desk, Technical Support & Deployment Projects

Accomplished IT specialist with 15 years of progressive experience delivering end-to-end Service Desk operations, technical support, and large-scale hardware/software deployments across SME and enterprise environments. Proven ability to operate independently or lead cross-functional teams to meet aggressive project timelines while maintaining service continuity.

Core Technical Proficiencies

• OS & Endpoint Management: Windows 10/11, SCCM, Microsoft Intune, MobileIron, ManageEngine MDM
• IT Service Management Software: BNC Remedy, ServiceNow, FreshDesk, ServiceDesk Plus, SolarWinds
• Scripting Automation: PowerShell, Bash
• Cloud & Identity: Office 365, Active Directory, Azure AD
• Project Execution: Full lifecycle hardware refresh, OS migration, application packaging, zero-touch deployment initiatives and asset management

• Stakeholder Communication: Translate complex technical concepts into clear, actionable insights for non-technical users, executives, and third-party auditors.
• Vendor & Team Coordination: Liaise with global suppliers, offshore support teams, and internal departments to resolve critical incidents and escalate business-impacting events swiftly.
• Adaptability: Equally effective in small agile units and large matrixed organizations; thrive under pressure by prioritising tasks to minimize downtime.

IT Professional | 15 Years Delivering Service Excellence & Transformational Projects Across Sectors

Dynamic IT leader with 15 years of hands-on expertise spanning Retail, Banking, Energy, Legal, Transport, and NHS public sector environments. Proven in driving end-to-end incident management, infrastructure migrations, endpoint provisioning, and large-scale deployments for 7,000+ users while upholding rigorous ITIL change control, asset compliance, and stakeholder alignment.

Key Aspects:

• Project Leadership & Execution: Spearheaded Windows 10 migrations for 7,000+ desktops/VDIs, Office 365/SharePoint cloud transitions, and 400 on-prem drives to OneDrive consolidations using ShareGate and PowerShell automation.
• Endpoint Management: Enrolled 450+ devices into Intune co-management, provisioned Android fleets via ManageEngine, and enforced MFA across Azure Entra ID—ensuring zero-trust readiness.
• Service Operations: Administered ServiceNow, ServiceDesk Plus and BMC Remedy ticketing, authored knowledge articles, triaged and progressed incidents and request workstreams, managed change controls, and trained peers to sustain first-class support standards.
• Cross-Functional Collaboration: Coordinated Palo Alto VPN rollouts with BitLocker, managed offshore software deployments, maintained SAP production access—bridging vendors, auditors, and business units seamlessly.

• 14.04 - LinkedIn - Cyber Security Awareness: Cyber Security Terminology - Certificate of Completion
• 08.03 - LinkedIn - Introduction to Prompt Engineering for Generative AI - Certificate of Completion
• 05.24 - Udemy - Microsoft Azure Administrator (AZ-104) - Certificate of Completion
• 10.15 - ITIL Foundation ITSM
• 09.04 - 07.08 - Sheffiffield Hallam University - BSc (Hons) Computer & Network Engineering