IT support engineer
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I am currently remote working as IT support engineer from India.I am searching jon near London. I am quick learner and hard working. I have knowledge of in this field
Windows, MS Office, Windows Server Active Directory, Hardware
Softlabs Infotech Private Limited – Oct 2022 – till date
Manage joiners, movers, and leavers process.
Create user accounts and provision required access as per request.
Created and manage new user sop, departure sop and new user requests forms.
Departing users’ procedure: disabling access for the users and deleting user account via active directory, update inventory sheet.
Work with Help Desk to determine and resolve incidents received from user and including associated validated systems.
Maintain accurate information and data regarding hardware equipment and software licenses usages within the spreadsheets according to policies and standards.
When unable to resolve, escalate to onsite/second or third level in accordance with Help Desk escalation processes.
RVS Technologies – 1st Aug 2006 – April 2009
Provided comprehensive 1st line support for a network comprising over 300 users within a single domain, both static and mobile users, both deskside and remote support where required.
Performed on-site analysis, diagnosis, and resolution of desktop problems for end-users, including off-site repair for remote users as needed.
Standardized workstation infrastructure, provide upgrade for old machines, assisted in moving infrastructure from one office to another.
Build full PC’s and installing and configuring Windows XP OS
Windows 7/XP support, processed break/fix, user account support and administration via Active directory.
Bachelor of Technologies in computer science
3-year Diploma in Electronics and Communication
45 days offline training in HCL Technologies limited - 13th June 2005 till 30th July 2005
Two months vocational training in Information Technology department of Ispat Metallics India limited – 07th June 2004 till 06th Aug 2004
