Sales Executive at Stellantis &You-West midlands (2026-04 – Present)
Trainee Dental Nurse at Education for Dental (2024-11 – Present)
Qualify in 1 month
Receptionist/Admin at Denttech-Birmingham (2020-01 – Present)
- answering calls, and booking their cars into a mobile viewing
- Filing in paperwork into their set drawer
- Cleaning and organising the office, when no calls are coming through
- Having Microsoft skills, to fill work sheets out
- Ensuring confidentially to customers addresses and numbers.
Trainee Dental Nurse at Aurora dental (2025-09 – 2025-11)
- Completed majority of observations
- Handled CRM, as well as being on reception, and nursing
Dental Nurse at Birmingham (2024-09 – 2025-08)
- Communication Skills: Clear and empathetic communication with patients, dentists, and other healthcare professionals.
- Attention to Detail: Precision when preparing instruments, recording information, and assisting with procedures.
- Organisational Skills: Managing appointments, patient records, and maintaining the clinical environment.
- Manual Dexterity: Handling small instruments and assisting during procedures.
- Teamwork: Collaborating effectively with the dental team to provide excellent care.
- Technical Knowledge: Understanding dental instruments, procedures, and infection control standards.
- Ability to Work Under Pressure: Staying calm and focused during complex or stressful situations.
- Patient Care Skills: Supporting patients, particularly those who are nervous or in pain.
- Health and Safety Awareness: Knowledge of infection control, sterilization, and workplace safety.
- Compassion: Caring for patients and putting their needs first.
- Professionalism: Maintaining a positive and respectful demeanor at all times.
- Confidentiality: Protecting patient privacy and handling sensitive information appropriately.
- Implant Nursing: Assisting with implant procedures, including preparation, surgery support, and post-operative care.
- Leadership Support: Covering the responsibilities of the lead nurse during her absence, ensuring smooth daily operations and staff coordination.
- Radiography Support: Preparing patients and surgery rooms for dental x-rays in compliance with safety standards.
- Cross-Infection Control: Ensuring strict compliance with HTM 01-05 decontamination protocols.
- Chairside Assistance: Supporting dentists during restorative, orthodontic, surgical, and cosmetic treatments.
- Stock & Inventory Management: Monitoring and ordering supplies to maintain clinic efficiency.
- Patient Education: Advising patients on oral hygiene and post-treatment care.
- Record Keeping: Accurate completion of patient notes, charts, and treatment records.
- Decontamination Room Management: Competent in instrument cleaning, sterilisation, equipment checks, and maintaining high standards of cross-infection control in the decon room.
Patient Onboarding Executive at Denturly-Birmingham (2024-03 – 2024-08)
- Calling dentist prospects to explain the treatment process, answer any questions and book their patients consultations.
- Calling dental practices and explaining and signing them up to the Denturly Referral Programme
- Contacting Care Homes to offer Denturly's suite of Care Home Services.
- Following up with customers and central lab post Dentist visit to ensure timely deliveries and satisfaction with dentures
- Liaising with our Dentists in relation to their appointment calendar
- Following up with customers post purchase to ensure satisfaction and gain valuable feedback
- Continuously looking to improve our processes to maximise customer happiness
Sales Associate at TK Maxx-West Midlands (2023-10 – 2024-04)
- having to wear PPE such as; gloves, so if me and my associates do a move on the shop floor any harsh materials won't be able to cause any damage to our hands.
- Handling any customer discretion, in all/any situations in a profession manor, to ensure the customer and my work associates are protected.
- Being able to flow item out onto the shop floor, in a calm manner. Placing items, in the correct places avoiding to dump the items for customer confidence.
- Being able to correctly apply signage to any store displays we do, correcting displaying the right price and brand.
- Being able to guide customers around the store correctly, showing them where a specific item is that they are looking for.
- Being able to guide any individuals' with a disability around the shop floor e.g; the use of the lift, ramps for their wheelchair.
Nursery Assistant at Day Care at St Martins-Birmingham (2023-03 – 2023-08)
- Being able to keep away safety hazards such as cleaning products and other hazardous products - away from children, as well as them being able to have a safe environment to play in.
- Being able to comfort the children when they fall over, or have an emotional change of feelings e.g; kneeling down to their height, for a sense of comfort.
- Being able to feed the children, who cannot feed themselves properly, ensuring that they have been fed.
- Cleaning after the children play and eat, to ensure the unlikeness of being an harm to the children.
- Being able to put the children to sleep, for nap time. Making them feel comfortable with a blanket or a sentimental teddy/toy.
- Following the CQC regulation.
Care Assistant at St Bernard's care home (2023-02 – 2023-03)
Whilst working here, being on a week work placement, i learnt many things that had to be completed whilst working in St Bernard's care home.
- Feeding service users, with their ideal meal for that day.
- Ensuring there were no safety hazards, which would have brought harm to the residents.
- Working in a clean environment, clearing of any bacteria or germs, preventing illnesses for the residents.
- Engaging the residents in activities which would have a positive cognitive impact on the services users especially, with Alzheimer's or dementia.
- Following the CQC regulation
Pharmacist at Noor pharmacy-Small Heath (2022-06 – 2022-07)
- Time management to ensure the customer receives their prescription on time
- Printing out prescriptions, as well as finding the right medication for the selected patient
- When getting the customers prescription ready, it is important that we are to check the expiry date, to ensure the individuals safety
- Answering phone calls, and answering individuals questions
- Cleaning and organising the front of the pharmacy, again, checking the expiry date
- Cleaning, when not serving customers, to keep myself busy
- Maintaining files and documents, as well as maintaining confidentiality
- Dealing with customers face to face
- CQC regulations
