Priyanka Malode

I am a dedicated and results-driven real estate professional with a proven track record in property sales and client relationship management. With a passion for delivering exceptional service, I thrive on helping clients find the perfect property solutions, whether buying, selling, or investing. I bring strong negotiation skills, deep market insight, and a commitment to integrity that ensures clients' needs are met with transparency and efficiency.

Eager to contribute my expertise to a dynamic team, I aim to drive growth, exceed targets, and uphold the highest standards in all aspects of real estate & property services.

Senior Executive – Customer Relationship - Godrej Properties Limited - India

(2021-05 - 2023-09)

• Implemented customer feedback mechanisms to identify service gaps and drive initiatives that improved client retention and referral business
• Organized and led customer engagement events (launches, walkthroughs, handover ceremonies), enhancing brand loyalty and trust
• Coordinated with internal sales, legal, and CRM teams to streamline documentation, payment collection, and timely handover of properties
• Addressed and resolved customer grievances promptly, aligning with company policies and maintaining long-term relationships
• Managed end-to-end client relationships, from initial enquiry to post-sale support, ensuring seamless customer journeys and high satisfaction levels
• Assisted in closing residential and commercial property deals by understanding client needs, conducting site visits, and presenting tailored property solutions
• Maintained and updated CRM databases to track client interactions, follow-ups, and support targeted marketing campaigns
• Supported senior management in developing relationship strategies, contributing insights on market trends and customer expectations in the Indian real estate context
• Monitored progress of ongoing projects to provide accurate updates to customers on construction milestones, possession timelines, and regulatory approvals
• Ensured meticulous documentation of agreements, registration processes, and compliance with RERA guidelines, enhancing transparency and trust
• Analyzed customer buying patterns and feedback to identify opportunities for cross-selling or upselling premium units, parking, or interior solutions
• Trained junior relationship executives on CRM best practices, customer handling, and documentation to uphold service quality standards

Executive – Customer Relationship - Godrej Properties Limited - India

(2013-06 - 2021-04)

• Provided after-sales support by coordinating snag checks, rectification of defects, and timely handover of possession, ensuring smooth client onboarding
• Liaised with banks and financial institutions to facilitate home loan processing for clients, minimizing turnaround times
• Developed personalized relationship plans for high-net-worth clients and institutional investors to drive repeat purchases and referrals
• Maintained regular follow-ups with leads and customers through calls, emails, and meetings to nurture relationships and drive bookings
• Coordinated with sales, legal, and CRM teams to assist customers with documentation, agreement signings, and registration processes
• Addressed customer queries and resolved issues promptly, ensuring a positive client experience and strengthening brand reputation
• Managed CRM systems to update customer records, track interactions, and prepare daily/weekly reports on client engagement and pipeline status
• Organized and supported customer events such as project launches, handover ceremonies, and feedback sessions to build rapport and loyalty
• Collected and analyzed customer feedback to relay insights to management for improving products and services
• Followed up on pending payments and coordinated with the accounts team to ensure timely collections as per agreement terms

Senior Officer – Customer Relationship - Godrej Properties Limited - India

(2011-11 - 2013-05)

• Assisted in handling customer inquiries through calls, emails, and walk-ins, providing prompt information about ongoing and upcoming projects
• Supported documentation processes by collecting KYC, preparing booking forms, and coordinating with back-office teams for agreement drafting
• Followed up with clients on outstanding documents and payments, ensuring timely submission in line with project timelines
• Provided after-sales support by addressing minor service requests and coordinating with the handover team for possession formalities
• Maintaining customer data by following company policies to align with project milestones

Sales Executive - Goldbricks Infrastructure Pvt. Ltd. - India

(2010-10 - 2011-10)

• Coordinated logistics for client site visits, ensuring model flats, brochures, and project presentations were ready and professionally presented
• Participated in property expos and local promotional events, interacting with walk-in customers and capturing leads for follow-up
• Prepared basic reports on leads, site visit outcomes, and customer feedback for senior executives to support sales strategies
• Addressed routine customer questions on project location, amenities, payment schedules, and possession timelines
• Provided general administrative support to sales offices, such as arranging meetings, preparing documentation packets, and handling incoming queries

Bachelors - Business Administration - AISECT University