Protishee Das

Retail and operations professional with experience leading shifts and supporting teams in fast-paced, customer-focused environments. Skilled in motivating colleagues, managing competing priorities, maintaining excellent customer service, monitoring stock availability and ensuring high operational standards. Brings strong experience in KPI monitoring, continuous improvement and data-driven problem-solving, with a proven ability to remain calm, organised and accountable in demanding environments.

Skilled Barista at Costa Coffee LTD. (2026-06 – Present)

• Deliver excellent customer service in a busy, high-volume retail environment while managing multiple orders and competing priorities.
• Prepare and serve high-quality food and beverages while maintaining consistent quality and presentation standards.
• Process cash and card transactions accurately and support efficient till operations.
• Work collaboratively with colleagues to maintain smooth, efficient service during busy periods.
• Maintain high standards of cleanliness, hygiene, health and safety and store presentation.

Shift Manager at Greggs PLC (2025-06 – 2026-06)

• Led shifts in a fast-paced retail environment, taking responsibility for the smooth running of the shop and supporting the team to deliver operational priorities.
• Motivated, supported and guided team members throughout shifts, leading by example and helping maintain a positive, high-performing team environment.
• Managed competing priorities, delegated tasks and used effective time management to ensure efficient service during busy trading periods.
• Delivered fast, friendly and consistent customer service, taking ownership of customer queries and resolving routine issues professionally.
• Supported stock availability by monitoring product levels, replenishing displays and ensuring customers had a good range of products available.
• Assisted with deliveries and stock-related activities, helping maintain organised and efficient shop operations.
• Supported cash and till operations, ensuring transactions were handled accurately and efficiently.
• Maintained high standards of food safety, hygiene, cleanliness, health and safety and overall shop presentation.
• Used initiative and problem-solving skills to respond calmly to unexpected issues and changing priorities during shifts.

Waitress & Bartender at Afrikana Restaurant Manchester (2024-03 – 2024-06)

• Greet and serve guests with professionalism, ensuring a welcoming dining experience.
• Handle food and beverage orders, maintaining accuracy and efficiency in a high-paced environment.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages, demonstrating knowledge of mixology and responsible service standards.
• Maintain bar inventory, restock supplies, and ensure cleanliness and compliance with hygiene standards.
• Support team operations by assisting in table setting, cleanliness, and timely service.
• Deliver excellent customer service, addressing queries and resolving issues to ensure satisfaction.

Quality Engineering Intern at Johnson & Johnson (2023-07 – 2024-03)

• Selected as one of four interns from the prestigious STEM2D Imagivators program, contributing innovative solutions in quality engineering.
• Developed a comprehensive Power BI Dashboard showcasing real-time data across all manufactured products at the Ethicon Aurangabad site; received the Inspire Award for its impact on operational visibility and efficiency, with recognition from the Plant Leadership Team.
• Streamlined sampling plans to support continuous improvement initiatives, reducing scrap rates and enhancing compliance by updating essential documentation.
• Contributed to operational efficiency initiatives aligning with sustainable engineering principles.
• Led a CAPA investigation for Triclosan Content Failure, conducting rigorous studies on temperature and Triclosan levels at various manufacturing stages to ensure product quality while adhering to GMP, GDP, and data integrity.
• Acquired in-depth knowledge of MDR 2017, ISO 9001, and ISO 13485 regulations, effectively applying these standards to project execution and quality assurance.
• Collaborated with cross-functional teams to ensure compliance with ISO 13485 and MDR 2017 regulations, aligning with engineering best practices for product quality.

CAD Designer and Business Development Manager at O.P. Gupta & Co. (2021-06 – 2023-06)

• Designed industrial layouts using AutoCAD, optimizing spatial efficiency and contributing to streamlined engineering solutions.
• Provided expert consultations on equipment selection, setup, and layout, aligning design solutions with client requirements to enhance operational effectiveness.
• Spearheaded a targeted marketing campaign that increased sales by 15% from 2021 to 2022, leveraging data analysis to identify key customer segments and improve engagement.

Master of Science in Advanced Manufacturing Technology and Systems Management – University of Manchester (2024-09 – 2026-08)

Master of Business Administration in Operations – Symbiosis International University (2023-07 – 2025-06)

Bachelor of Technology in Mechanical Engineering with Honours in Automobile Engineering – Symbiosis International University (2019-07 – 2023-06)