Skilled Barista at Costa Coffee LTD. (2026-06 – Present)
- Deliver excellent customer service in a busy, high-volume retail environment while managing multiple orders and competing priorities.
- Prepare and serve high-quality food and beverages while maintaining consistent quality and presentation standards.
- Process cash and card transactions accurately and support efficient till operations.
- Work collaboratively with colleagues to maintain smooth, efficient service during busy periods.
- Maintain high standards of cleanliness, hygiene, health and safety and store presentation.
Shift Manager at Greggs PLC (2025-06 – 2026-06)
- Led shifts in a fast-paced retail environment, taking responsibility for the smooth running of the shop and supporting the team to deliver operational priorities.
- Motivated, supported and guided team members throughout shifts, leading by example and helping maintain a positive, high-performing team environment.
- Managed competing priorities, delegated tasks and used effective time management to ensure efficient service during busy trading periods.
- Delivered fast, friendly and consistent customer service, taking ownership of customer queries and resolving routine issues professionally.
- Supported stock availability by monitoring product levels, replenishing displays and ensuring customers had a good range of products available.
- Assisted with deliveries and stock-related activities, helping maintain organised and efficient shop operations.
- Supported cash and till operations, ensuring transactions were handled accurately and efficiently.
- Maintained high standards of food safety, hygiene, cleanliness, health and safety and overall shop presentation.
- Used initiative and problem-solving skills to respond calmly to unexpected issues and changing priorities during shifts.
Waitress & Bartender at Afrikana Restaurant Manchester (2024-03 – 2024-06)
- Greet and serve guests with professionalism, ensuring a welcoming dining experience.
- Handle food and beverage orders, maintaining accuracy and efficiency in a high-paced environment.
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, demonstrating knowledge of mixology and responsible service standards.
- Maintain bar inventory, restock supplies, and ensure cleanliness and compliance with hygiene standards.
- Support team operations by assisting in table setting, cleanliness, and timely service.
- Deliver excellent customer service, addressing queries and resolving issues to ensure satisfaction.
Quality Engineering Intern at Johnson & Johnson (2023-07 – 2024-03)
- Selected as one of four interns from the prestigious STEM2D Imagivators program, contributing innovative solutions in quality engineering.
- Developed a comprehensive Power BI Dashboard showcasing real-time data across all manufactured products at the Ethicon Aurangabad site; received the Inspire Award for its impact on operational visibility and efficiency, with recognition from the Plant Leadership Team.
- Streamlined sampling plans to support continuous improvement initiatives, reducing scrap rates and enhancing compliance by updating essential documentation.
- Contributed to operational efficiency initiatives aligning with sustainable engineering principles.
- Led a CAPA investigation for Triclosan Content Failure, conducting rigorous studies on temperature and Triclosan levels at various manufacturing stages to ensure product quality while adhering to GMP, GDP, and data integrity.
- Acquired in-depth knowledge of MDR 2017, ISO 9001, and ISO 13485 regulations, effectively applying these standards to project execution and quality assurance.
- Collaborated with cross-functional teams to ensure compliance with ISO 13485 and MDR 2017 regulations, aligning with engineering best practices for product quality.
CAD Designer and Business Development Manager at O.P. Gupta & Co. (2021-06 – 2023-06)
- Designed industrial layouts using AutoCAD, optimizing spatial efficiency and contributing to streamlined engineering solutions.
- Provided expert consultations on equipment selection, setup, and layout, aligning design solutions with client requirements to enhance operational effectiveness.
- Spearheaded a targeted marketing campaign that increased sales by 15% from 2021 to 2022, leveraging data analysis to identify key customer segments and improve engagement.
