Professional Experience
Senior Account Manager
Stafforce Recruitment (March 2023 – January 2025) Redundancy.
Key Achievements & Responsibilities:
- Managed Temporary Workforce: Successfully managed pools of temporary warehouse workers across multiple sites, ensuring optimal staffing levels to meet client needs.
- Data Reporting & Analysis: Delivered comprehensive reports to business directors and management, analyzing workforce trends over the past month, quarter, and year to support decision-making.
- Client Relationship Management: Managed client expectations effectively, providing both onsite and remote support with decision-making and addressing any queries related to temporary workers.
- Operational Oversight: Coordinated temporary worker schedules, handled behavioral issues, and resolved queries, ensuring smooth day-to-day operations.
- Team Leadership & Development: Trained and mentored two assistants, supporting their development and guiding them through daily tasks to maintain team efficiency.
- Recruitment & Onboarding: Led the recruitment process, onboarding hundreds of new starters across various sites. Conducted interviews and facilitated inductions to ensure a seamless onboarding experience.
- Client Relationship Repair: Successfully salvaged a key client relationship by rebuilding trust with managers, leading to an expanded recruitment scope, including the recruitment of weekly intake workers.
- Payroll Management: Managed weekly payroll, ensuring timely and accurate payments for all workers.
- Recognition & Awards: Awarded the 2023 Invoice Excellence Award for outstanding performance and nominated for multiple awards in 2024, including:
- 2024 Most Successful Team Award
- 2024 Customer Centricity Award
Account Manager
Ecosense Cleaning (June 2022 – March 2023)
Key Achievements & Responsibilities:
- Managed a portfolio of 40+ clients, achieving high retention and satisfaction.
- Cultivated and maintained strong relationships with gym managers, addressing queries and issues efficiently.
- Coordinated recruitment, training, and disciplinary procedures for cleaning staff.
- Streamlined payroll, timesheets, and HR-related tasks, ensuring accuracy and timeliness.
- Prepared employment contracts and managed both internal and external talent pipelines.
- Recognized as Employee of the Month for three consecutive months.
Account Manager
Daxtra Technologies (December 2008 – January 2011)
- Delivered software training to clients both online and in-person at various UK locations.
- Upsold IT software products to existing clients, contributing directly to business growth.
- Supported sales teams in client meetings, offering in-depth product knowledge and tailored solutions.
- Fostered and maintained trusted, long-term relationships with clients, ensuring satisfaction and loyalty.
- Consistently achieved individual appointment and financial targets, driving operational efficiency.
- Provided support and mentoring to junior staff, enhancing team performance and development.
- Awarded Employee of the Year for exceptional contributions and achievements.
Assistant Manager
Mamas and Papas (December 2014 – October 2015)
- Managed store operations, ensuring compliance with health and safety regulations.
- Led and motivated a team of sales consultants to meet and exceed KPIs.
- Oversaw payroll, store reports, and customer complaints, improving customer satisfaction.
- Ensured the store's visual merchandising and inventory met brand standards.
- Acted as Store Manager in absence, taking full responsibility for store operations.
Customer Claims Assistant
Direct Line Insurance (November 2004 – April 2006)
- Managed customer complaints and expectations effectively, ensuring positive resolutions.
- Liaised with other insurance companies to resolve claims and issues promptly.
- Maintained multiple client files, ensuring all records were up to date and accurate.
ASD Teaching Assistant
Alexandra Infant School (September 2017 – June 2022)
- Provided 1:1 educational and emotional support to students with ASD and behavioural difficulties.
- Developed and delivered personalized lessons and activities to enhance students’ social and life skills.
- Assisted in EHCP reviews and collaborated with parents and staff for student development.
- Acted as a lead teaching assistant during the teacher's absence, ensuring lesson continuity.
Nursery Practitioner
Blossom Years (September 2016 – May 2017)
- Assisted in planning and delivering activities in line with EYFS guidelines.
- Worked with SEN children, providing tailored learning experiences and support.
- Maintained partnerships with parents, providing regular updates on children's progress.
