R Z

Detail-oriented reporting and workflow professional with experience in financial services, management reporting, data quality control and operational performance monitoring. Currently a Workflow Control Analyst at Diligenta, preparing regular reporting packs, checking data accuracy, investigating discrepancies and resolving Excel and system issues. Holds a degree in Statistics and is studying an MSc in Business Analytics at the University of Bath.

Brings strong analytical thinking, attention to detail and a practical understanding of regulated financial-services operations.

Workflow Control Analyst - Diligenta

(2022-10)

• Prepare and deliver weekly, monthly and annual reporting packs for management, ensuring figures are clear, accurate and delivered on time.
• Compile and analyse operational data to support business reporting and performance monitoring.
• Carry out quality-control checks on team outputs, investigate discrepancies and help maintain reporting accuracy and compliance.
• Troubleshoot Excel-related reporting errors and act as a key contact for system and IT issues affecting reporting processes.
• Monitor workflow activity and performance against targets, escalating issues and supporting smooth day-to-day operations.
• Create and maintain process guidance and support colleagues with reporting and quality standards.

Customer Service & Trading Assistant - Sainsbury’s

(2021-11 - 2022-08)

• Handled customer enquiries in a fast-paced retail environment while maintaining service standards.
• Supported stock replenishment, product availability and accurate till operations.

Pension Administrator - Financial Services

(2017 - 2021)

• Administered pension schemes and life-insurance policies, maintaining accurate records and updating internal systems.
• Processed pension contributions, data entries and transfers between pension providers.
• Investigated and resolved data or processing errors and customer complaints, responding to enquiries by phone, email and post.

Banking Customer Service Representative - Yahav Bank - Israel

(2016 - 2017)

• Supported customers with account, loan and credit-card enquiries and explained relevant banking services.

Temporary Primary School Teacher - Primary Education

(2015 - 2016)

• Delivered mathematics lessons to children aged 5–7 and supported classroom learning and development.

Bank Teller - Leumi Bank - Israel

(2010 - 2011)

• Processed financial transactions accurately and provided customer service in a banking environment.

Store Manager / Sales Associate - Mango - Fashion Retail

(2004 - 2010)

• Supported store operations, merchandising and stock management; led a team of 10 employees and worked towards sales and customer-service targets.

MSc - Business Analytics - University of Bath (2026 - Present)

BA - Statistics - University of Haifa, Israel (2003 - 2006)

Teaching Certificate - Mathematics (Primary Education) - Arab Academic College of Education, Israel (2011 - 2013)

High School Diploma - Physics and Mathematics - Nazareth Baptist School (2002 - 2002)