Racheal Whelan

Highly organized and customer-focused professional with over 6 years of experience across customer service, sales support, admin and account management roles.

Experience in managing customer accounts, processing quotations and invoices, scheduling engineers and subcontractors, handling purchase orders, and maintaining accurate records. Proficient in SAP, CRM, Microsoft excel, and PowerPoint. Strong communication skills with a proven ability to build relationships, manage multiple priorities and deliver excellent customer service.

Sales – Account Manager at Georg Fischer Machining Solutions (2019-11 – 2023-08)

• Managed customer accounts and maintained strong customer relationships.
• Prepared and processed quotations for services, consumables, and spare parts. Raised invoices and secured purchase orders from customers.
• Scheduled engineers for service visits and coordinated subcontractor activities.
• Ensured all required certification were provided.
• Maintained and updated customer records using SAP and CRM.
• Contacted customers proactively before service contracts and maintenance agreements expired.
• Provided end-to-end support to customers ensuring a high level of service throughout each project.
• Produced reports and maintained accurate administrative documentation.

General Sales / Customer Service Advisor at Kite packaging (2017-01 – 2019-10)

• Conducted outbound business to business sales calls.
• Identified customer requirements and recommended suitable packaging solutions.
• Consistently achieved and exceeded monthly sales targets
• Opened customer credit accounts and processed orders.
• Delivered excellent customer service promoted the company brand
• Maintained accurate records of customer interactions and sales activity.
• Achieved daily call and phone-time targets while maintaining quality customer engagement

Retail Assistant at Peacocks (2015-08 – 2017-01)

• Assisted customers with purchases and product enquiries
• Processed deliveries and replenished stock
• Answered phone enquires professionally
• Maintained store presentation and cleanliness
• Handled cast and card transactions

Uniform Public Services in Uniform Public Services – City College

GCSE in English – Tile Hill Wood School

GCSE in Maths – Tile Hill Wood School

GCSE in Science – Tile Hill Wood School

GCSE in Art – Tile Hill Wood School

GCSE in Faith & ethics – Tile Hill Wood School

ICT Cambridge National Certificate in ICT – Tile Hill Wood School