Rafal Definski

Results-driven and highly resilient Operations & Shift Manager with a solid background in Engineering & IT, combined with hands-on experience in Warehouse Operations. Proven track record of over 20 years leading diverse teams, optimizing high-volume workflows, and managing complex supply chains in fast-paced corporate environments. Expert in rigorous inventory control, continuous process improvement (LEAN/5S principles), cross-functional team scheduling, and strict Health & Safety compliance.

A strategic leader adept at accelerating throughput, reducing operational waste, and leveraging analytical problem-solving to hit demanding business KPIs

Manager / Assistant Manager (formerly Kitchen Manager) - Whitbread PLC - Norwich, Norfolk

(2006-04 - 2026-07)

• Supervised daily operations, managed rota scheduling operational coverage, led pre-shift briefings to align team goals and maintain strong team motivation.
• Supported Senior management in recruiting, integration, training new team members while ensuring harmonization and consistent operational standards.
• Administered direct reviews, Discrete accountability, Skill development and high team loyalty.
• Redesigned workflow patterns and layout execution, resulting in significantly accelerated processing times, minimized bottlenecks, and enhanced overall operational efficiency.
• Oversaw end-to-end inventory control, conducted rigorous stock audits, and managed supplier relations. Maintained precise stock levels, reduced operational waste, and consistently protected financial margins through data-driven forecasting.
• Maintained 100% compliance with strict external Health & Safety and quality assurance regulations. Consistently achieved top-tier scores during rigorous external corporate and regulatory audits.
• Handled sophisticated customer inquiries and complaints with discretion, Stabilizing company reputation and pronounced service satisfaction.
• Directed daily opening and closing procedures, cash alignment, equipment and supplier administration.

Mobile cleaner - Norse - Norwich

(2020-03 - 2020-08)

• Health & Safety Compliance
• Stock & cleaning Supplies management
• Deliveries & Logistic Coordination
• Holiday & Staff Cover
• Working Independently
• Adaptability & Flexibility
• Maintaining High Standard

Warehouse Shift Leader - Sawex Ltd - Radom, Poland

(2000-03 - 2005-06)

• Receiving and checking incoming goods.
• Issuing goods and picking orders.
• Stock control and inventory management.

Bachelor's Degree - Engineering & Information Technology - Technical University (2001-09 - 2005-03)